Financial Aid Customer Service Representative jobs in United States
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Bryant & Stratton College · 1 day ago

Financial Aid Customer Service Representative

positionOrchard Park, NY
timeFull-time
remoteOnsite
seniorityEntry Level
money$46K/yr - $46K/yr
date1+ years exp

Bryant & Stratton College is a career-focused, private, nonprofit institution dedicated to serving students and the community. The Financial Aid Customer Service Representative will ensure excellent customer service through inbound and outbound calls, review financial aid student files for accuracy, and support the financial aid team in adhering to policies and procedures.

EdTechHigher EducationTraining

Responsibilities

Award Letter Review: Counsels prospective and current students and/or parents regarding financial aid, including a review of financial aid package
Phone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester
Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF), Banner inquiries, and verification follow up, providing customers with accurate information and direction to ensure a world-class student experience
Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM, Banner, email, etc.)
Compliance: Adheres to all Federal, State, and Institutional Financial Aid Guidelines

Qualification

Customer service experienceCRM tracking systemMicrosoft OfficePhone skillsFinancial aid experience

Required

Associate's degree required
1-2 years fast-paced customer service experience required in a high-volume setting
Prior computer experience with a CRM tracking system and Microsoft Office
Excellent phone skills

Preferred

Bachelor's degree preferred
Experience in a call center environment preferred
Financial aid experience preferred

Benefits

Medical/dental/vision insurance
Generous paid time off
401(k)
Company-paid college tuition for associates and their families

Company

Bryant & Stratton College

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Unlock your potential at Bryant & Stratton College: A career-focused, private, nonprofit college built differently to serve the needs of students, alumni, employers, and the community.
dateFounded in 1854
location
Akron, Ohio, USA
people-size1001-5000 employees
web-link
https://www.bryantstratton.edu

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Parthenon Capital Partners
2008-05-02Private Equity

Leadership Team

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Laura Voelkl
Vice President of Academic Affairs

Recent News

Morningstar.com
Dr. Laura Voelkl Named Vice President of Academic Affairs at Bryant & Stratton College
2025-11-19
Morningstar.com
Bryant & Stratton College Announces Relocation of Richmond Campus in Virginia, Opening in Early 2026
2025-09-23
Business Wire
Bryant & Stratton College Launches Online RN to BS Degree in New York to Help Nurses Meet ‘BSN in 10’ Requirement
2025-08-27
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