Atlantic Union Bank · 1 day ago
Consumer Banking-Risk & Operations Manager I
Richmond, VA
Full-time
Onsite
Mid Level
$63K/yr - $105K/yr
3+ years expAtlantic Union Bank is seeking a Consumer Banking Risk & Operations Manager I to ensure the operational health and safety of Consumer Banking Branches. The role involves managing operational risks, developing processes, conducting inspections, and training staff to comply with laws and regulations.
BankingFinancial ServicesWealth Management
Responsibilities
Provide personable and professional operational leadership support to consumer branches
Develop and successfully execute a plan to complete branch risk and control inspections within the requirement of the Operational Integrity Program
Performs annual reviews of Policy & Procedures in accordance with the banks’ requirements
Identify financial, safety or security risks the consumer banking branches may encounter by inspecting, observing, and auditing high risk activities as part of the Operational Integrity Program
Executes Root Cause Analysis to determine cause of deficiencies, gaps and breakdowns in controls that increases the risk of financial, regulatory, or operational risk within the branch environment
Creates and manages risk and controls remediation plans to improve operational safety and soundness, reduce or prevent breakdown in controls from triggering a harmful event
Creates, prepares, and presents final Debrief of findings, apparent reason for deficiencies, and corrective actions to Branch Manager, Market Manager and Risk & Controls Manager
Collaborate with Market Leaders, Regional Presidents, and Risk & Controls Manager to elevate areas of concerns, ensure transparency with identified issues and problems
Create and deliver Operations Integrity Training for new branch teammates and managers. Performs ongoing observation, coaching and training to branch teammates to ensure knowledge, and adherence of operational policy and procedures
Leverage consumer banking knowledge and expertise to investigate issues efficiently with appropriate rational and critical thinking skills to interpret intricate issues and provide a decision and/or recommendation on how to proceed
Support branches needs during times of unexpected events impacting business as usual operational activity such as systems offline, emergencies, robberies, and other escalated events of disruptions
Transforms data into usable, goal-driven reports
Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares’ BSA/AML Policy and Procedures
Other duties as assigned
Qualification
Required
3+ years retail banking experience required
3+ years leadership and coaching experience required
Ability to use knowledge of retail operations, banking regulations and risk methodology to drive operational health and stability
Strong problem solving and decision-making abilities; able to think analytically
Excellent customer service and telephone skills
Operate effectively even when things are not certain, or the way forward is not clear
Create and adhere to good plans in the face of adversity while also changing the approach swiftly when circumstances demand
Ability to manage self and multiple priorities while delivering quality work products on time
Hold self and others accountable to meet commitments
Able to handle multiple tasks
Flexible, able to adapt to change
Detail oriented and quality focused
Excellent oral and written communication skills
Able to work evening and weekend hours on a rotating basis Ability to travel based on business need
Evening and weekend hours required based on business need
Shifts may vary for each position offering, depending on business need
Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint
Preferred
Previous experience with multi-site leadership preferred
Bachelor's Degree preferred
Benefits
Incentive compensation plan
Discretionary profit sharing bonus program
Comprehensive benefits package
Company
Atlantic Union Bank
Atlantic Union Bank is a financial company that provides wealth management, private banking, and advisory products and services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$402.5M2024-10-21Post Ipo Equity· $402.5M
1993-10-08IPO
Leadership Team
Jule Kreyling
President and CEO
Jon Bridges
SVP, Mortgage Chief Operating Officer
Recent News
2026-01-13
Maryland Daily Record
2026-01-03
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