Chromalloy Corporation · 22 hours ago
Customer Solutions Specialist - B2B
Phoenix, AZ
Full-time
Onsite
Mid Level
3+ years expChromalloy Corporation is a global engineering and solutions company that specializes in aftermarket parts, repairs, and solutions for aircraft engines and gas turbines. The Customer Solutions Specialist will manage customer relationships, ensure customer satisfaction, and drive process improvements to enhance efficiency and retention.
3D PrintingAutomotiveLogisticsManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Own the customer relationship and satisfaction – constant drive to ensure all aspects of the customer relationship is managed
Drive to ensure the utilization of customer service best practices and utilizing consistent communication including all reporting documents, performance reports and quarterly business reviews
Ensure that any issue is resolved quickly or gets escalated to the appropriate level
Identify process and procedure improvements necessary to increase efficiency and the customer experience
Identify opportunity to enhance year over year revenue growth and customer retention
Communicate the “voice of the customer” internally and externally through participation in day-to-day issues
Drive the escape / crisis management process with timely communication when delivery or quality issues impact customers
Responsible to ensure compliance to our customer contractual obligations
Continually look for ways to increase efficiency and productivity, while maintaining the required level of quality
Qualification
Required
Bachelor's degree or three years of related experience; or equivalent combination of education and experience
3+ years' experience in B2B Customer Support, Sales, or Business Development
Preferred
Experience in a aerospace, manufacturing, or similar regulated industry preferred
Six Sigma, Lean Manufacturing, or CapEx experience preferred
Benefits
Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.
Company
Chromalloy Corporation
Chromalloy Corporation is the parent company of Chromalloy.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-07-06Acquired
Leadership Team
Keith Howe
CFO
Recent News
Morningstar.com
2025-06-23
Company data provided by crunchbase