Crossover · 2 days ago
Director of Parent Experience, Alpha - $200,000/year USD
Stamford, CT
Full-time
Hybrid
Lead/Staff, Director/Executive
$200K/yr - $200K/yr
5+ years expCrossover is a company focused on transforming education through innovative approaches. They are seeking a Director of Parent Experience to manage relationships with high-net-worth families in New York City, overseeing the family relationship lifecycle from initial contact through enrollment and ongoing engagement.
Information Technology & Services
No H1B
Responsibilities
Managing the complete family relationship lifecycle for NYC families from initial contact through enrollment, sustained engagement, and ongoing advocacy
Conducting high-impact informational sessions and individual consultations that support families through sophisticated, multi-stage decision processes
Acting as the central contact for family concerns, input, and sensitive matters—addressing them with finality and professionalism
Generating enrollment growth through consistent on-site engagement, strategic outreach, and meaningful integration into local parent communities
Mobilizing satisfied families to serve as advocates and referral channels within NYC's interconnected social networks
Qualification
Required
Minimum 5 years in client-facing positions serving high-net-worth families (>$1M household income), with accountability for securing or enrolling $5K+ or multi-year commitments
Proven experience supporting families through multi-meeting decision journeys that culminated in executed agreements or documented commitments
Quantifiable, measurable results from previous roles, including conversion metrics and retention, satisfaction, or referral performance indicators
Experience autonomously managing a personal prospect pipeline or community network from initial inquiry through final decision
Verified ability to orchestrate events or services for 25+ high-profile clients simultaneously
Documented track record managing sensitive matters, grievances, or confidential details with successful outcomes
Current New York City resident or located within a 1.5-hour commute; prepared to work on-site full-time and participate in local events
Legally authorized to work in the United States without sponsorship requirements
Preferred
Professional background in private education, philanthropic organizations, luxury service sectors, hospitality, wealth management, or concierge-tier client relations
Established knowledge of NYC private school environments and parent social structures
Experience representing a mission-oriented organization to selective, high-visibility constituents
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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