Blue Cross and Blue Shield of Kansas City · 2 days ago
Membership Account Associate I
United States
Full-time
Remote
Entry Level
2+ years expBlue Cross and Blue Shield of Kansas City is committed to providing health, financial, and lifestyle benefits to ensure a best-in-class employee experience. The Membership Account Associate I is primarily responsible for the timely and accurate setup, maintenance, billing, and accounts receivable management for a portfolio of customer accounts, working as part of a cohesive team to meet or exceed customer expectations.
Association
Responsibilities
Uses knowledge of company software tools (e.g., Facets, automated work distribution system, etc.) as well as relevant Federal and State regulations and/or company business rules to process member eligibility and billing related updates received electronically or via written correspondence
Maintain individual member and or group level accounts by processing, for example, refunds or discretionary billing requests transactions timely in order to keep receivable and payable accounts current
Consistent with established standards, complete assigned work timely and accurately
Follows and applies written instructions from established Standard Operating Procedures (SOPs), Start-up notes, remote and in-person training
Identifies non-routine eligibility and billing problems or process gaps and escalates to leadership timely to help resolve
Closely monitors assigned work and proactively keeps management apprised of processing issues or backlogs, as well as other related concerns
Proactively engages group contacts in an effort to strengthen the customer experience and resolve any issues in a timely manner
Conducts group training sessions with aid of a senior team member
Maintains group AR tracking and properly communicates delinquency issues to management
Qualification
Required
Associates level degree or combination of equivalent work experience
2 years' experience in one or more of the following areas: data reconciliation, member eligibility reconciliation, financial or account management reconciliation
Experience composing correspondence, reading and interpreting documents
Experience dealing with and researching complex customer issues with successful resolution
3 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience
Experience entering data quickly and accurately over a sustained period of time
Intermediate knowledge of Microsoft Windows
Intermediate level of skill with Microsoft Word and Excel
Experience applying mathematical concepts to practical situations
Preferred
Bachelor's degree
Benefits
Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
Annual incentive bonus plan based on company achievement of goals
Time away from work including paid holidays, paid time off and volunteer time off
Professional development courses, mentorship opportunities, and tuition reimbursement program
Paid parental leave and adoption leave with adoption financial assistance
Employee discount program
Company
Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Kansas City (Blue KC) is an independent licensee of the Blue Cross Blue Shield Association and a not-for-profit health insurance provider serving more than one million members in 32 counties in greater Kansas City and northwest Missouri and Johnson and Wyandotte counties in Kansas.
1001-5000 employees
H1B Sponsorship
Blue Cross and Blue Shield of Kansas City has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (3)
2022 (3)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Erin Stucky
President and CEO
Amber Mustard
Chief Technology Officer
Recent News
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