DHL Global Forwarding · 23 hours ago
Sales Operations CRM Lead
Atlanta, GA
Full-time
Hybrid
Entry, Mid Level
$93K/yr - $124K/yr
2+ years expDHL Global Forwarding is a global leader in air and ocean freight, operating in over 220 countries. As a Sales Operations CRM Lead, you will lead the CRM strategy and governance for the US Sales Operations, ensuring optimization of CRM processes and data integrity while driving adoption and compliance.
AccountingConsultingFinancial ServicesInformation Technology
No H1B
Responsibilities
Develops and maintains a CRM strategy that supports overall business goals
Sets standards, processes, and governance guidelines for how the CRM is used
Participates in planning for the CRM roadmap, including upgrades, integrations, and automation opportunities
Oversees daily CRM operations, system setup, and performance
Manages updates, new releases, and overall data integrity
Identifies and implements improvements to workflows, automations, and customer experiences
Ensures customer data is accurate and consistent across all channels
Manages dashboards and reports used by sales, marketing, and service teams
Analyzes CRM data to spot trends, support segmentation, and guide strategic decisions
Works closely with Sales, Marketing, Operations, and IT to ensure the CRM meets each team’s needs
Acts as the main contact for CRM questions, requests, and escalations
Turns business requirements into technical specifications for system changes or integrations
Provides training, documentation, and ongoing support for CRM users
Encourages strong CRM adoption and ensures best practices are followed
Collects user feedback and incorporates it into future system improvements
Ensures CRM processes follow data privacy, security, and regulatory requirements
Maintains proper access controls and oversees audit trail practices
Qualification
Required
2+ years of experience in the administration, maintenance of a system/software, Project management, Trainer experience at a Corporation is an advantage
Proficient in using a CRM system and MS Office Products
Ability to monitor and identify current and potential issues that affect CRM systems & processes
Solid Microsoft Excel and PowerPoint skills with the ability to get familiar with new systems
Strong communicator, flexible, creative and motivated
Excellent attention to detail, prioritization and organizational skills
Excellent English both written and spoken
Ability to drive initiatives individually and at the same time work as part of a team
Data analysis and reporting experience
Preferred
Experience with SalesForce and CRM preferred
Benefits
Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
Company
DHL Global Forwarding
The Freight Forwarding experts since 1815. Our passion is to enable international trade.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Otto Knohr
CEO, Central America and the Caribbean
Tim Robertson
Chief Executive Officer
Company data provided by crunchbase