SBG Funding · 20 hours ago
Information Technology Help Desk Technician
New York, United States
Full-time
Onsite
Entry, Mid Level
$70K/yr - $95K/yr
3+ years expSBG Funding is hiring a hands-on Helpdesk Technician to support a fast-paced end-user environment built on Windows 11 and Microsoft 365. The role involves providing Tier 1–2 support, managing user accounts, troubleshooting hardware and software issues, and assisting with various IT tasks.
FinanceFinancial ServicesFunding PlatformLending
Hiring Manager
Karena Tuckett
Responsibilities
Provide Tier 1–2 support for daily end-user issues (onsite and limited remote)
Manage user lifecycle tasks: create/modify/disable users, password resets, and account unlocks
Support identity and access workflows across Active Directory and Azure AD / Entra ID (integration in progress)
Troubleshoot MFA / Azure SSO login issues and access problems
Support Microsoft 365: Outlook, Teams, OneDrive, SharePoint, and Office desktop apps
Diagnose and resolve hardware issues on HP professional workstations (Windows/Wintel platform)
Image and provision new workstations; perform hardware/software upgrades; support new rollouts
Support desktop moves (desk setups, monitor/dock/peripheral configuration)
Assist with GPO-related troubleshooting (basic understanding, triage, escalation with evidence)
Manage and troubleshoot HP network printers (drivers, queues, connectivity)
Provision and troubleshoot VOIP phones (primarily Polycom VVX450)
Monitor and triage dashboards/portals, including:
Commvault (backup job status), security/AV tools, and other web-based management portals
Monitor and respond to alerts for APC UPS/power systems (basic triage and escalation)
Support conference rooms and meeting setups (including Logitech conference room solutions)
Document work in the ticketing system and contribute to internal KB/runbooks
Qualification
Required
Strong working knowledge of Windows 11 and the Microsoft Office suite (mandatory)
Experience supporting users in a professional helpdesk/desktop support environment
Familiarity with Active Directory tasks (password resets, unlocks, group membership, basic user admin)
Strong customer service, communication, and ticket documentation skills
Willingness to learn multiple web-based admin portals and monitoring dashboards
Preferred
IT degree and 3+ years of IT experience (strong preference)
Exposure to Azure AD / Entra ID, SSO, and MFA troubleshooting
Basic understanding of Group Policy (GPO) and how it affects user/device settings
Exposure to networking concepts (DNS/DHCP/IP, Wi-Fi basics, VPN fundamentals)
Some familiarity with Mac OS
Company
SBG Funding
SBG Funding is a financial services firm offering working capital and commercial loan products to serve business growth.
51-200 employees
H1B Sponsorship
SBG Funding has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Jeffrey Sachs
Founder and CEO
Recent News
Company data provided by crunchbase