Women's Health Connecticut · 4 hours ago
Application Support Specialist
Rocky Hill, CT
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $87K/yrWomen’s Health Connecticut is seeking to hire a Full-time Application Support Specialist to support, configure, and optimize healthcare applications related to revenue cycle operations. The role involves managing systems and workflows to enhance financial performance and providing training and support to end-users.
Hospital & Health Care
Hiring Manager
Alexis Jackson
Responsibilities
Provide application support for athenaOne and integrated revenue cycle systems
Deliver on‑site and remote training for providers and staff, including new‑hire, refresher, and workflow‑specific training
Support end users during go‑live events and post‑implementation stabilization
Create and update training materials, policies, workflows, and standard work documentation
Troubleshoot application issues and escalate to vendors and/or internal teams as appropriate
Evaluate clerical and clinical workflows to ensure accurate system design
Review workflows, data collection, reporting logic, and system behavior
Complete ad‑hoc and routine scheduled updates to provider, location, fee schedules, and other system master files
Create and maintain documentation for training, policies, procedures, workflows, and internal communications
Administer application access, identity, and security, including insurance website access
Create, test, and maintain charge pass rules supporting automated charge capture
Troubleshoot rule behavior and system output to identify root causes and resolution paths
Collaborate with vendor resources to resolve complex configuration and performance issues
Anticipate issues, identify trends, and present solutions to operational leadership
Support application upgrades, enhancements, and optimization initiatives
Participate in team meetings, cross‑functional initiatives, and knowledge‑sharing efforts
Demonstrate initiative, adaptability, and strong customer service orientation
Promote a positive team environment focused on continuous improvement and service excellence
Qualification
Required
Understanding of the complete Revenue Cycle, including insurance verification, charge capture, claims processing, posting, denials, and patient billing
Experience with athenaOne, or other EHRs and application master files
Hands‑on experience training, support, and collaboration with end‑users to improve workflows
Knowledge of payer portals, insurance website administration, and handling patient billing inquiries
Exposure to Aptarro (RCxRules) or other charge passing rule engine (rule creation & troubleshooting)
Effectively prioritizes work with exceptional attention to detail and strong organizational discipline
Proficient in Microsoft 365, collaborative tools, and everyday workplace technology
Company
Women's Health Connecticut
We are devoted to providing resources and access to the best in healthcare for women.
Founded in 1998
51-200 employees
H1B Sponsorship
Women's Health Connecticut has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Growth StageLeadership Team
Paula Greenberg, MBA, BSN
President and Chief Executive Officer
Recent News
Hartford Business Journal
2025-06-05
Company data provided by crunchbase