Indiana Health Centers, Inc. · 1 day ago
Office Manager - South Bend
South Bend, IN
Full-time
Onsite
Mid, Senior Level
$51K/yr - $57K/yr
3+ years expIndiana Health Centers, Inc. (IHC) is a mission-driven organization providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. The Office Manager ensures that front office staff and processes operate efficiently and effectively to provide quality care and client satisfaction.
Health CareHospitalMedical
Responsibilities
Orients and trains staff on procedures, equipment and customer service skills
Performs job reviews and provides ongoing staff development
Negotiates and resolves problems for clients or staff
Ensures smooth interface of front office with clients, clinic staff, providers and visitors
Supervises and participates in determination of client eligibility for program or other assistance
Supervises staff responsible for daily client service documentation (daily packet)
Models a team approach to work relationships and tasks
Develops and supervises clinic reception and external communication systems
Develops and implements client appointment system
Develops, implements and monitors the patient fee collecting system
Maintains responsibility for the accuracy and timeliness of the daily packet and variance reports
Oversees front office modules in the electronic medical records
Qualification
Required
Knowledge of effective office management skills and broad administrative oversight skills
Understand and implement basic clinic practices, techniques and methods
Develop procedures of moderate difficulty and complexity according to general instructions
Operate within budget
Coach and lead others on administrative support tasks and customer service requirements
Prioritize, organize tasks and time, and follow up and assist staff in prioritizing and organizing their tasks and time
Juggle multiple requests and meet multiple deadlines
Able to resolve conflicts or differences in opinions
High detail orientation and accuracy
Understanding of federal and state employment laws, practices, and procedures as they pertain to employee relations
Analyze work flow and implement process improvements where necessary
Must be able to operate general office equipment, including computers, telephone, etc
Proficient in computer skills, including typing and use of Microsoft Word, Excel, Outlook, eCW, etc
Three (3) to five (5) years of prior experience in health insurance or in billing and collection, preferably in the health care field
Preferred
One (1) year of management or supervisory experience preferred
Bachelor's degree preferred
Benefits
Retention bonus paid after one year of employment
Day 1 Insurance benefits eligibility
Employer-paid Group Life, Short-term disability, and Long-term disability coverages, and HSA employer contributions
403(b) Retirement Plan matching at one year of employment
Generous Paid Time Off and Floating Holidays
Flexible Leave of Absence programs
Personify Health Wellness program with paid incentives for participation
Two Employee Assistance Programs with 24/7 access to therapy consultation services
Annual reimbursement for position-specific CMEs/CEs
Student Loan repayment eligibility
Company
Indiana Health Centers, Inc.
Indiana Health Centers, Inc.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ann Lundy
President and Chief Executive Officer (CEO)
Lynn Clothier
CEO
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