RWJBarnabas Health · 8 hours ago
Field Services Analyst I
Somerville, NJ
Full-time
Onsite
New Grad, Entry Level
$26.25/hr - $37.07/hrRWJBarnabas Health is a premier health care destination providing patient-centered, high-quality academic medicine. The primary role of the Field Services Analyst I is to support and maintain the organization's users and infrastructure, coordinating incidents and requests while delivering excellent customer service.
DiabetesHealth CareNeuroscienceOutpatient CareRehabilitation
Responsibilities
Assist department manager in on-going assessment and upgrading of PCs; may research and evaluate hardware and software
Monitor and troubleshoot computer hardware and software, mobile devices, telecom, and networking problems as they occur
Prioritize problems by following established priority, ensures all jobs are completed as scheduled or requested within SLA guidelines
Assignments should be completed thoroughly in an accurate, prompt, and neat manner
Must consistently meet key metrics on incidents and requests: tickets per month, tickets resolved within SLA, mean time to resolve, etc
Assists with the day-to-day maintenance of RWJBH PCs
Perform advanced hardware and software repair procedures on desktop and laptop computers, performing data backup and recovery as needed
Assist employees with technical requests by troubleshooting, resolution, and escalation if required
Provide guidance to conditions which must be met to fulfill requests
Must follow IMAC process; the proper procedures and protocols on handling hardware and software requests, refresh, and maintaining the asset database
Available for on-call and after-hours support and responding to escalations in a timely manner
Carry company provided mobile phone, and answer your phone, texts in a timely manner
Perform training to staff and customers on various technology topics, including hardware configurations, processes, and applications
Provide thorough documentation and timely updates within ITSM ticketing system
Evaluate all assets to ensure security compliance including but not limited to antivirus protection, patch management, data encryption, etc
Available for on-call and after-hours support and responding to escalations in a timely manner
Carry company provided mobile phone, and answer your phone, texts in a timely manner
Perform additional duties and responsibilities as requested by management
Qualification
Required
Associate degree or bachelor s degree in computer science, Information Systems, Business Administration or related field
High School diploma and relevant work experience may be considered in lieu of a degree
Preferred
Experience within the healthcare environment
General knowledge of desktop and end-user support
Comp TIA A+ Certification
Benefits
Paid Time Off (PTO)
Medical and Prescription Drug Insurance
Dental and Vision Insurance
Retirement Plans
Short & Long Term Disability
Life & Accidental Death Insurance
Tuition Reimbursement
Health Care/Dependent Care Flexible Spending Accounts
Wellness Programs
Voluntary Benefits (e.g., Pet Insurance)
Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Company
RWJBarnabas Health
RWJBarnabas Health is New Jersey’s largest and most comprehensive academic health system, caring for more than 5 million people annually.
Founded in 2020
10001+ employees
H1B Sponsorship
RWJBarnabas Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.23MKey Investors
New Jersey Food Security Initiative
2024-07-02Grant· $0.23M
Leadership Team
Anthony Cava
President and CEO
Jordan Ruch
Chief Technology Officer
Recent News
2025-04-29
2025-04-14
Company data provided by crunchbase