ICU Medical · 17 hours ago
Engineer, Field Service
United States
Full-time
Remote
Mid Level
3+ years expICU Medical is a global market leader in IV therapy and critical care products, seeking a Field Service Engineer to provide on-site technical services for their medical devices. The role involves managing field service operations, performing installations, repairs, and providing technical training to customers.
Health CareMedical Device
Responsibilities
Drive to customer locations on a daily basis
Provide product testing, investigation and repair of devices at customer location
Electromechanical device installation for field-serviceable equipment
MedNet/LifeShield support
MedNet/LifeShield device configurations
Install MedNet/LifeShield drug libraries as needed
Provide customer Technical In-Service training
Register Oracle Service Requests via laptop
Implement hardware & software device updates via technical field projects
Provide billable (i.e. non-warranty) field repair services
Utilize the Field Service Basic Operating Procedures
Management of Test Equipment
Maintain inventory of field spare parts
Proper expensing of all travel costs
Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption
Qualification
Required
Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention
Drive to customer locations on a daily basis
Provide product testing, investigation and repair of devices at customer location
Electromechanical device installation for field-serviceable equipment
MedNet/LifeShield support
MedNet/LifeShield device configurations
Install MedNet/LifeShield drug libraries as needed
Provide customer Technical In-Service training
Register Oracle Service Requests via laptop
Implement hardware & software device updates via technical field projects
Provide billable (i.e. non-warranty) field repair services
Utilize the Field Service Basic Operating Procedures
Management of Test Equipment
Maintain inventory of field spare parts
Proper expensing of all travel costs
Must understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption
Strong cGMP, process and product knowledge
Excellent verbal and written communication skills
Experience with programmable medical devices and software based medical systems
High School diploma or GED equivalent; Associate degree in a technical discipline, or the equivalent experience
Minimum of 3 years of experience in a technical vocation. Healthcare background preferred
Must be at least 18 years of age
Must pass pre-employment drug screen and background check
Travel up to 25% away and 75% regional (2-hour drive)
Ability to use commercial air travel when necessary
Must be able to travel on short notice
Valid driver's license
Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer site
Must be eligible for the corporate credit card
Ability to work overtime as needed
Must be willing to work in a hospital environment, typically a Biomed work area
Must be willing to complete all requirements for 3rd party vendor credentialing (vaccinations, background checks, etc)
Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices
Must be able to lift 30-40 lbs
Prolonged standing when installing, repairing or upgrading devices
Preferred
Healthcare background preferred
Company
ICU Medical
ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables.
Founded in 2019San Clemente, California, USA
5001-10000 employees
H1B Sponsorship
ICU Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (14)
2023 (27)
2022 (31)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$1.3M2012-08-15Undisclosed· $1.3M
Leadership Team
Allison Knight
Human Resources Business Partner
Ben Sousa
Chief Information Officer
Company data provided by crunchbase