ALTA IT Services, LLC · 19 hours ago
Mail Engineer
Washington, DC
Contract
Onsite
Senior Level, Lead/Staff
$52.50/hr - $65/hr
8+ years expALTA IT Services, LLC is a leader in delivering outsourced services and workforce solutions across North America, and they are seeking a Mail Engineer. The role involves managing and ensuring the availability of Mail and Mobile Device Management (MDM) services, coordinating incidents, changes, and releases, and collaborating with various teams to deliver effective customer service.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services
Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure
Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations
Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality
Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects
Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors
Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks
Assess and report performance, access, licensing, capacity, and recommend solutions
Participate in 24/7 rotation of On-Call support
Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders
Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles
Qualification
Required
Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security & Compliance
Must have minimum of 8 years of experience supporting Enterprise Messaging Services
Certified in Microsoft O365 or equivalent
Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services
Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure
Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations
Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality
Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects
Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors
Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks
Assess and report performance, access, licensing, capacity, and recommend solutions
Participate in 24/7 rotation of On-Call support
Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders
Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles
Preferred
Certified in Microsoft O365 or equivalent
Can maintain an effective customer relationship and workload/portfolio management with Federal and Contractor leadership, as well as End-users for delivery of Mail and MDM services
Highly cohesive team member and a change agent while serving as a consultant
Benefits
Health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
Company
ALTA IT Services, LLC
ALTA IT Services, LLC combines experience and expertise to deliver IT talent that meets and exceeds the expectations of our clients.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-12-18Acquired
Leadership Team
Bonnie Wells
Senior Business Development Manager - Strategic Staffing Partner
Company data provided by crunchbase