City of Austin · 23 hours ago
Part Time - Temporary Customer Service Representative (Austin Water)
Glen Bell Service Center
Full-time, Part-time
Onsite
Entry Level
$23.76/hr - $27.32/hr
2+ years expThe City of Austin is a vibrant community dedicated to shaping one of the nation's most dynamic cities. They are seeking a Part Time - Temporary Customer Service Representative responsible for handling customer questions, complaints, and billing inquiries while providing excellent customer service and support.
Association
Responsibilities
Receives by email, fax, or phone, inquiries from customers, contractors, and other city departments
Resolves customer issues with one call resolution
Answers customer requests or inquiries concerning services, products, billing, and equipment
Verifies customer account and active services using various databases and software applications
Researches customer account information to explain services, charges, and adjustments
Logs customer complaints, creates service requests, and routes to the appropriate department(s)
Maintains and files all generated service requests
Qualification
Required
Graduation from an accredited high school or equivalent
Two (2) years of experience in billing, credit counseling, or customer service
Knowledge of billing procedures
Knowledge of good customer relations practices
Skill in oral and written communication
Skill in handling multiple tasks and prioritizing
Skill in using computers and related software
Skill in planning and organizing
Skill in handling conflict and uncertain situations
Ability to work with frequent interruptions and changes in priorities
Ability to establish and maintain effective communication and working relationships with city employees and the public
Preferred
Bilingual in English and Spanish
Experience working in a utility or similarly-regulated environment
Customer service experience in a high-volume call center environment
Experience using geographic information systems (GIS) or other geographic mapping software
Experience with automated billing system (e.g. the City of Austin Customer Care and Billing System – CC&B)
Database or software experience, including data entry and researching customer account information
Experience creating, routing, tracking, filing, and maintaining generated service requests
Ability to travel to more than one work location
Benefits
Medical
Paid leave time
A great retirement plan
Training opportunities
Company
City of Austin
An award-winning employer, the City of Austin has a Council-Manager form of government and employs 13.8K employees.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian Gardner
Chief Information Security Officer
Noelle Corcoran
Marketing Supervisor
Recent News
Government Technology US
2025-05-26
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