Memorial Hermann Health System · 8 hours ago
Sr. Clinical Support Analyst - Epic - EMR/EHR
Houston, TX
Full-time
Onsite
Senior LevelMemorial Hermann Health System is dedicated to delivering high quality, efficient care while creating exceptional experiences for the community. The Sr. Clinical Support Analyst is responsible for managing customer expectations, leading the deployment of clinical initiatives, and ensuring effective project management in alignment with healthcare IT strategies.
Health CareNon Profit
Responsibilities
Plan and develop an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment
Develops tools that measure the efficiency and effectiveness of the position accountabilities
Identifies clinical and other system application requirements through process and workflow analysis
Provides leadership to projects assigned to the department
Assumes responsibility for the success of assigned projects
Demonstrates in-depth, detailed technical knowledge of application systems and ability to identify and translate process issues impacting patient care
Lead the integration of individuals into multiple work teams
Identify the technological advances available in the healthcare industry
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization, serves as a customer resource
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned
Qualification
Required
College Degree or equivalent industry experience in Healthcare with IT experience
Industry training and experience in the implementation of large and complex Information Systems in a Health Care environment
Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design
Experience directing the delivery of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction
Experience in resolving more complex Customer issues
Excellent communication skills
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
Founded in 1971
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
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