Justice Resource Institute · 15 hours ago
IT Operations & Support Specialist
Fall River, MA
Full-time
Hybrid
Mid Level
$50K/yr - $55K/yr
3+ years expJustice Resource Institute is seeking an IT Operations & Support Specialist to support over 2800 users across multiple locations. The role involves managing telecommunications, providing technical support, and facilitating logistics to ensure efficient IT operations.
ChildrenHealth CareNon ProfitProfessional ServicesSocial
Responsibilities
Device Lifecycle: Receive, activate, and configure iPhones; install MDM (Intune), track inventory, and ship devices to users
Account Administration: Analyze and reconcile cellular accounts; code charges to departments and prepare invoices for processing
Reporting & Procurement: Generate monthly cellular usage/asset reports for management; facilitate hardware and software orders and track deliveries
Helpdesk: Resolve Level I issues for desktops, laptops, mobile devices, and printers (Windows, iOS, ChromeOS) via the iSupport ticketing system promptly. Escalate complex issues as needed
Infrastructure Support: Assist with technology rollouts, software upgrades and continuous improvement initiatives
Regional Travel: Provide on-site support at locations across MA, CT, and RI as needed
Collaboration: Communicate clearly with end users and IT staff; participate in department meetings and perform other duties as assigned by leadership
Qualification
Required
Must be at least 21 years old
3+ years in IT support or office administration with increasing responsibility
Analytical Skills: Strong troubleshooting, inventory management, and financial reconciliation
Technical Skills: MDM (Intune/Apple Business Manager), Windows 10/11, Microsoft 365 (Teams/OneDrive), and Google Workspace
Exceptional office organization skills
Attention to detail, willingness to learn, adaptability, and the ability to remain focused on repetitive tasks are essential
Knowledge of, or experience in Telecommunications, Customer Service Help Desk, and/or Information Technology environments is required
Must pass a CORI background check; valid driver's license and reliable vehicle required for regional travel
Preferred
Bachelor's or Associate's degree in Computer Science, IT, or Business preferred
Benefits
$2,000 bilingual bonus to new hires who speak a second language other than English!
Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
Access to our excellent Blue Cross medical and Delta Dental benefits.
Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
Generous paid time off up to 19 days for full time employees in your first year and much more!
Company
Justice Resource Institute
Justice Resource Institute is a nonprofit firm that provides hope and opportunity to people who require specialized support and treatment.
1001-5000 employees
H1B Sponsorship
Justice Resource Institute has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (5)
2023 (6)
2022 (14)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Andy Pond
Advisor to Chief Executive Officer
David (Dave) Emerson YACEP E-RYT
Co-Founder and Co-Director, The Center for Trauma and Embodiment at JRI
Company data provided by crunchbase