Brillio · 19 hours ago
Senior Salesforce Developer with Agentforce - R01559838
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expBrillio is one of the fastest growing digital technology service providers, seeking a Salesforce professional with strong Agentforce Voice deployment experience. The role involves leading AI-driven contact center transformations by designing, deploying, and optimizing AI-powered voice and service experiences integrated with Salesforce and Genesys.
AnalyticsArtificial Intelligence (AI)Big DataCloud ComputingConsultingEnterprise ApplicationsMachine LearningMobile
Responsibilities
Lead Salesforce Agentforce Voice design and deployment for contact center use cases
Architect and implement Salesforce–Genesys CTI integrations (voice, chat, IVR, routing)
Configure and optimize Salesforce Service Cloud (Case Management, Omni-Channel, Knowledge, Entitlements)
Implement SRMEA capabilities including service request management, escalation, and resolution workflows
Enable AI-driven voice features: call transcription, intent detection, summarization, next-best action
Design intelligent agent assist and supervisor dashboards using Salesforce and analytics tools
Integrate downstream systems (CRM, ERP, billing, knowledge, middleware)
Lead solution design, data flows, security, and compliance for regulated and non-regulated environments
Collaborate with business, IT, and contact center stakeholders during discovery, build, UAT, and rollout
Support production stabilization, optimization, and continuous improvement initiatives
Qualification
Required
8+ years of Salesforce experience with Service Cloud
Proven Agentforce Voice or AI-powered voice automation deployment experience
Strong knowledge of Omni-Channel, Einstein AI, flows, Apex, and integrations
Experience implementing SRMEA or enterprise service management patterns
Apex, LWC, Customization
Hands-on experience with Genesys Contact Center (Cloud or On-Prem)
Expertise in CTI, IVR, call routing, screen pops, and call lifecycle events
Integration experience using Genesys APIs, webhooks, and middleware
Experience with REST/SOAP APIs, middleware (MuleSoft preferred)
Strong understanding of data models, security, and performance optimization
Experience integrating voice, chat, email, and digital channels into Salesforce
Company
Brillio
Brillio is a technology consulting and technology services company focused on the implementation of digital technologies.
5001-10000 employees
H1B Sponsorship
Brillio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (258)
2024 (240)
2023 (281)
2022 (314)
2021 (196)
2020 (406)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Orogen Group
2023-09-05Private Equity
2019-01-14Acquired
Leadership Team
Raj Mamodia
Chairman, Founder & CEO
Santosh Padmanabhan
Architect
Recent News
Canada NewsWire
2026-01-14
Financial Express
2025-03-21
Company data provided by crunchbase