Veolia | North America · 1 day ago
Product Specialist, Industrial & Environmental
Boulder, CO
Full-time
Hybrid
Mid Level
$85K/yr - $100K/yr
4+ years expVeolia Group is a global leader in environmental services, specializing in water, energy, and waste management. The Technical Product Specialist role focuses on developing expert level technical product knowledge to enhance customer experience through support and training, while also being involved in new product development processes.
Water
No H1B
Responsibilities
Contribute to training by developing content that captures advanced troubleshooting and applications knowledge
Training field service engineers, specialists, and third parties, domestically and globally
Creating supplemental training materials (Video content, presentations, virtual training sessions, and documentation) to meet the needs of service personnel
Routinely engage with service teams to anticipate service needs and/or knowledge gaps including:
Traveling with service personnel
Participating in and contributing to service meetings
Create and maintain service manuals that are distributed to internal and external service personnel
Participate in and contribute to various meetings hosted by different departments to obtain and maintain expert level knowledge of assigned products and services
Actively manage advanced technical or customer service cases escalated by service teams
Work directly with service personnel or with the end user to resolve quality, service, or customer relations issues. (This may require phone/remote support or on-site support, traveling to customer sites.)
Support the launch of new products by being actively involved with the NPI process
Provide technical input during early design phases
Communicate information across the service organization as it relates to impacts to their job function
Participate in the testing of procedures
Conduct installations and validations for early instrument installs to build product knowledge, training, and service manual content
Qualification
Required
4 year degree in Chemistry, Physics, Engineering, or other related science discipline
4 years of experience working in a laboratory, chemical processing, or manufacturing environment
2 years of experience working with the use and maintenance of analytical instrumentation
Experience with cGMP documentation and/or work in regulated industries
The candidate must have knowledge of general lab safety practices and manufacturing site safety practices
Good, practical knowledge of analytical chemistry concepts and practices
Good, practical understanding of process control, water systems, and instrumentation
Must be able to proactively work cross-functionally to obtain the necessary technical information to support the job function and proper dissemination of information across the organization
Ability to adapt communication of technical information to meet the training needs of diverse audiences of different cultural backgrounds, levels of experience, and levels of education
Time management and the ability to shift priorities is a must in order to adequately address quality issues and customer concerns
Verbal communication and training skills are required to deliver effective training and presentations across the organization, to partners, and customers
Computer skills including the use of word processing, spreadsheets, and cloud based customer records management software
Project leadership skills required to effectively lead given projects through to completion
Comfortability and understanding of hand tools and diagnostic devices such as multimeters and temperature verification devices
Ability to disassemble and reassemble instruments and document the process
Preferred
2 years working directly with customers/end users in a customer facing role
Experience using and maintaining InnovOx and Boron instrumentation
Basic video editing and content creation skills is a plus
IT, Networking, and Industrial I/O Communications (Modbus, Analog, Digital, PLC) knowledge and experience is a plus
Benefits
Medical, Dental, & Vision Insurance Starting Day 1!
Life Insurance
Paid Time Off
Paid Holidays
Parental Leave
401(k) Plan
Flexible Spending & Health Saving Accounts
AD&D Insurance
Disability Insurance
Tuition Reimbursement
Company
Veolia | North America
For more than 170 years, Veolia has been by the side of cities, industries and communities to help them manage, regenerate and protect their critical resources in the face of environmental challenges.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Cappadona
President and CEO at Veolia North America
Christina DeLago
Chief of Staff - CEO
Recent News
2025-11-25
Providence Business News
2025-09-13
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