Signature Performance, Inc. · 1 day ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$17.75/hr - $18.33/hr
1+ years expSignature Performance, Inc is a solutions-based organization focused on lowering healthcare administrative costs for federal government agencies, payers, and providers. They are seeking a Customer Service Representative who will be responsible for answering incoming calls from healthcare providers, veterans, and beneficiaries, ensuring first call resolution and caller satisfaction.
Health Care
No H1B
U.S. Citizen Only
Responsibilities
Conduct every transaction with a customer-focused, courteous approach that will ensure first call resolution and achieve quality scores while maintaining production standards
Research and evaluate medical claims and benefits for proper adjudication
The systems used include using client systems, soft phone systems, and customer relationship management software
Document call activity and make requests for corrective action into VA systems
Maintain a working knowledge of applicable VA regulations as they relate to 72-hour notification requirements
Maintain access to all client systems, as assigned
All calls must be completed and cleared by the end of each scheduled shift
Team members are expected to remain logged in and available until the end of their shift
All active calls must be fully resolved or appropriately handed off prior to logging off of systems
Act as an effective team member
Other duties as assigned
Qualification
Required
High School Diploma or GED required
General office skills and knowledge of standard office equipment
Working knowledge of software such as Excel and Word
Data entry and 10 key experiences necessary
1 or more years' experience in customer service
Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 25 or greater, Computer Literacy and Internet Knowledge test with a cumulative score of 20 or greater, and the Typing Test with a cumulative score of 25 or greater
Must have a REAL ID-compliant driver's license or identification card (ID) or an approved alternate form of ID including U.S. Passport (non-expired), U.S. Passport Card (non-expired), DHS Trusted Travel Card (Global Entry, NEXUS, SENTRI, FAST) (non-expired), US Department of Defense ID, including IDs issued to dependents (non-expired), Federally recognized Tribal issued ID (non-expired) for federal facility access and to obtain required security clearances
U.S. Citizenship or naturalized citizenship is required for this position
All work on all positions at Signature Performance must be completed in the continental United States, Alaska, or Hawaii
Preferred
1 or more years' experience in a healthcare and/or call center position
Successful completion of pre-employment test by passing the Criteria Basic Skills test with a cumulative score of 32 or greater
Excellent verbal and written communication skills
Personal traits of a high-level commitment, motivation, energy, team orientation, professionalism, trust, personal honesty and integrity, and a demonstration of placing others in a place of high value
Benefits
Health Insurance
Fully Paid Life Insurance
Fully Paid Short- & Long-Term Disability
Paid Vacation
Paid Sick Leave
Paid Holidays
Professional Development and Tuition Assistance Program
401(k) Program with Employer Match
Company
Signature Performance, Inc.
Signature Performance is dedicated to optimizing the business of healthcare.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allen Fredrickson
President/CEO
Zachary Fain
Chief Technology Officer
Recent News
2024-04-06
Company data provided by crunchbase