Roadie · 2 days ago
Customer Support Specialist
United States
Full-time
Remote
Entry, Mid Level
2+ years expRoadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. They are seeking a Customer Support Specialist who thrives from helping people and brings strong communication and problem-solving skills to deliver exceptional experiences to users.
AppsAutomotiveInternetShippingSoftware
No H1B
Responsibilities
Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
Address all customer concerns politely, using active listening skills to understand and confirm the information
Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience
Proactively monitor in-progress deliveries and take corrective action when necessary
Manage non-standard delivery situations with professionalism, empathy, and urgency
Effectively use Salesforce and other internal tools to accurate log interactions and solve issues
Collaborate with team members from various Roadie departments to ensure seamless delivery experience
Qualification
Required
2+ year customer service experience, optimally with a technology or logistics company
Strong written and verbal communication skills, with the ability to interact and connect with many types of personalities
Able to quickly and efficiently problem solve and troubleshoot
Comfortable with a fast-paced environment and changing requirements
Ability to receive and implement feedback to continuously improve quality of support provided to customers
Proactive and able to comfortably navigate through uncertainty and ambiguity
Must have the ability to work a schedule comprised of non-standard hours, including evenings and weekends
Preferred
Experience with Salesforce, a plus!
Benefits
100% company-paid health insurance for yourself
401(k) with company match
Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
Remote-first environment
Generous PTO
Inclusive family leave policy that supports all new parents
Paid Wellness Days in addition to Company holidays
Monthly WFH stipend
Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
The technology you need to get the job done
Company
Roadie
Roadie puts unused space in passenger vehicles to work by connecting people with items to send with drivers heading in the right direction.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$62.02MKey Investors
The Home DepotStephensTomorrowVentures
2021-09-10Acquired
2019-02-25Series C· $37M
2016-06-14Series B· $15M
Leadership Team
Marc Gorlin
Founder & CEO
James Delmerico
CTO & Head of Technology
Recent News
2025-12-09
Morningstar.com
2025-09-12
Company data provided by crunchbase