Guild · 21 hours ago
Senior Business Systems Administrator
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $145K/yr
5+ years expGuild is a leading talent development company, and they are seeking a highly skilled and dedicated Senior Business Systems Administrator. This role focuses on the administration and optimization of the Atlassian stack, ensuring effective workflows and cross-functional collaboration.
Career PlanningEdTechEducation
Responsibilities
Perform all day-to-day administration and configuration tasks for Jira, ensuring stability, scalability, and performance
Create, configure, and maintain new Jira projects for teams and manage transitions for existing teams (Kanban to Scrum)
Design, implement, and modify complex workflows, custom fields, screens, and notification schemes to support evolving business processes
Develop and maintain advanced automations using built-in features and plugins like ScriptRunner, ensuring workflows are efficient
Manage the lifecycle of Jira plugins, including evaluation, installation, configuration, and troubleshooting
Design and manage Service Desks, Request Forms, SLAs, Queues, and Customer Portals to optimize internal support processes
Own the configuration and structure of our Confluence environment, managing Space Administration, permission schemes, and promoting documentation standards that integrate with Jira
Partner with IT Ops to manage user permissions, group access, and offboarding processes across the Atlassian suite to maintain security and compliance
Research, test, and run Proof of Concepts for potential new tools and integrations that can enhance efficiency across the organization
Proactively monitor and audit data quality within Jira initiatives, epics, and sprints, identifying gaps in usage and collaborating with team leaders and Individual Contributors to ensure accurate and timely updates
Configure and maintain dashboards, custom filters, and reporting structures to enable accurate, high-level views of the Product organization’s workload (discovery, development, delivery) across Product Pillars and Strategic Initiatives
Develop and deliver training, documentation, and enablement resources to drive effective tool usage and ensure teams are maximizing the value of the Atlassian suite
Ensure the Jira structure and reporting capabilities align with the needs of key organizational communication forums, such as Operating Reviews
Provide hands-on system administration, configuration, and user management for connected business systems, including Aha! Ideas, Span, and Loom
Manage user access, system design/architecture, training, and ensure proper idea routing and ownership for Aha! Ideas
Maintain system metrics, ensure correct flow of categories to Strategic Initiatives (SIs), deliver Capex reporting, and manage the weekly roster update for accurate team-level and aggregate reporting for Span
Manage user provisioning, license management, and drive adoption of asynchronous video communication across teams for Loom
Manage administrative tasks related to tooling renewals (Jira, Aha, Span, UserVoice, etc) to ensure continuity of service
Partner with technology teams to assess how new advancements, including AI, can be leveraged to automate and streamline current administrative processes
Qualification
Required
5+ years of hands-on experience as a Jira Administrator or Systems Engineer focused on the Atlassian stack
Expert level knowledge of Jira Software and/or Jira Service Management configuration, including complex custom fields, permission schemes, and advanced workflow design
Proven ability to implement and manage powerful automation tools (ScriptRunner, Jira Automation)
Strong understanding of Agile methodologies (Scrum, Kanban) and their practical application within the Atlassian toolset
Preferred
Experience with other product management, portfolio, or engineering metrics tools (Aha!, Jellyfish, Planview) is preferred
Benefits
Access to low-cost, high-quality health care options through Collective Heath and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
Access to a 401k to help save for the future
Vacation policy to rest and recharge
8 days of fully-paid sick leave, to take the time to heal and or recover
Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
Education benefits and tuition assistance to help your future development and growth
Company
Guild
Guild is a learning platform that offers classes, programs, and degrees for working adults.
1001-5000 employees
H1B Sponsorship
Guild has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$643.17MKey Investors
Wellington ManagementGeneral CatalystFelicis
2022-06-02Series F· $264.67M
2021-06-02Series E· $150M
2019-11-13Series D· $157M
Leadership Team
Bijal Shah
Chief Executive Officer
Jessica Rusin
Chief Technology Officer
Recent News
2026-01-16
felicis.com
2025-12-30
Company data provided by crunchbase