Crossover · 14 hours ago
Especialista de Soporte Técnico, Trilogy (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is a company that focuses on bridging the gap between customer expectations and current technical support capabilities through AI-enhanced solutions. In this role, you will utilize your technical expertise and AI tools to address complex customer issues, enhance AI frameworks, and drive automation for superior customer support.
Information Technology & Services
Responsibilities
Combine specialized technical knowledge with AI tools to provide superior customer support, concentrating on sophisticated problems that AI systems cannot yet independently address
Qualification
Required
Must be located in North or South America
Minimum 3 years of experience in technical customer support positions
Fundamental programming ability for troubleshooting and bug resolution purposes
Advanced proficiency with generative AI tools (i.e., use of multiple AI platforms, capability to automate processes and build custom GPTs); experience limited to using LLMs for research, education, ideation, or content creation will not meet this requirement
Diagnostic Expertise: Translating intricate technical issues into accessible explanations, demonstrating thorough problem comprehension, identifying appropriate troubleshooting approaches, offering multiple resolution pathways, and maintaining meticulous attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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