Director of Family Adventure Camp & Conference Center jobs in United States
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Scouting America · 17 hours ago

Director of Family Adventure Camp & Conference Center

positionIslamorada, FL
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
date4+ years exp

Scouting America is seeking a highly skilled professional for the Florida Sea Base to provide in-depth analysis of customer, product, and operational issues. The role focuses on ensuring exceptional customer service through efficient order processing and coordination with internal teams, while also serving as an escalation point for complex issues.

CharityNon ProfitOutdoorsRecreation

Responsibilities

Serves as an escalation point for issues of the highest complexity; resolves conflicts involving scheduling, resources, or technical problems
Provides analysis and audits on operational processes, call volume, scheduling, and staffing. Administers system modifications. Identifies areas for improvement and recommends process or system changes to management. Oversees or leads projects
Provides workflow coordination, scheduling, and training to the customer service staff
Performs other job-related duties as assigned

Qualification

Customer service expertiseConflict resolutionProblem-solvingProcess improvementData analysisEmpathyTeamworkCommunication skillsActive listening

Required

Minimum of four (4) years of experience in customer service, ideally involving complex issue resolution and process improvement
Must pass a criminal history background check

Preferred

Bachelor's Degree in Business Administration or a related field from an accredited college or university is preferred

Company

Scouting America

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Scouting America (formerly Boy Scouts of America) is one of the largest Scouting organizations in the United States of America and one of the largest youth organizations in the United States, with more than 2.4 million youth participants and nearly one million adult volunteers.
dateFounded in 1910
location
Irving, Texas, USA
people-size1001-5000 employees
web-link
https://www.scouting.org/

Funding

Current Stage
Late Stage
Total Funding
$0M
Key Investors
Illinois Prairie Community Foundation
2022-01-01Grant· $0M

Leadership Team

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Oscar Raposo
Chief Financial Officer
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Elsom Eldridge III
Senior Vice President, General Manager - Outfitters
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Recent News

WSJ.com: Markets
Supreme Court Won’t Review Boy Scouts Bankruptcy Plan for Abuse Claims
2026-01-16
bloomberglaw.com
Boy Scouts Bankruptcy Plan, Abuse Deal Avoids High Court Review
2026-01-14
bloomberglaw.com
Boy Scouts Bankruptcy Plan Opponents Push for High Court Review
2025-12-30
Company data provided by crunchbase