Convergenz · 20 hours ago
Help Desk Support
Richmond, VA
Contract
Hybrid
New Grad, Entry LevelConvergenz is seeking a Help Desk Support professional to provide application support and resolve internal end-user issues. The role involves monitoring calls and chats, interacting with users to resolve software and hardware questions, and supporting onboarding for new agents.
Human ResourcesStaffing Agency
Hiring Manager
Shashi T.
Responsibilities
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new Agents by training and allow others to shadow
Perform other tasks as needed by the Service Desk Managers
Supporting Discover
Qualification
Required
Provide application support through remote access tools to resolve internal end user issues
Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk
Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware
Remotely access and support end user machines to achieve first call resolution
Utilize Service Now as the ticketing tool to track and escalate tickets for end users
Assist with onboarding of new Agents by training and allow others to shadow
Perform other tasks as needed by the Service Desk Managers
Must be able to work 1st or 2nd shift (5am-11pm ET)
May have to work weekends (only five days/week) schedule and shift determined after training
Must sit onsite in Richmond, VA Hybrid (onsite only Tue-Thu)
30 minutes zoom video interviews
Company
Convergenz
Convergenz is a staffing and recruiting company providing contract, contract-to-hire, and permanent placement services.
Founded in 2000
201-500 employees
H1B Sponsorship
Convergenz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Greg McGuire
Co-Founder and Managing Partner
William Hsiung
Chief Financial Officer
Recent News
2022-05-28
2022-05-16
2022-04-29
Company data provided by crunchbase