Mueller Water Products · 1 day ago
Customer Experience Account Manager (English and Spanish Bilingual Candidates Desired)
Decatur, IL
Full-time
Onsite
Entry, Mid Level
$27.50/hr - $27.50/hr
2+ years expMueller Water Products, Inc. is a leading manufacturer of flow control devices for the water and gas distribution industries. They are seeking a Customer Experience Account Manager to provide support to established distribution partners and customers, addressing their needs and resolving complaints without any outbound sales calls.
Building MaterialInfrastructureWater
No H1B
Responsibilities
Assess and address external customer needs via phone call or email by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations. This support is to established and regular customers of Mueller
Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete
Act as liaison between the territory manager/customers and various Mueller manufacturing plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times
While there are no cold calls or outbound sales calls in this role, Account Managers are expected to listen to customer needs and offer Mueller products that will meet the application they are requesting
Carry out additional job responsibilities and duties as required
Qualification
Required
High school diploma or equivalent
Previous work experience or other activities demonstrating the requirement of a strong communications background
Intermediate computer experience with ability to quickly learn and navigate new computer programs
Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base
Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner
Demonstrated organizational and time management skills
While company travel is minimal, employees are expected to be available for potential travel for job duties/training (less than 5%)
Preferred
Bilingual in English and Spanish is a strong preference for this particular opening
2+ years of customer service and/or inside sales experience
Bachelor's degree in business or communications-related field
Strong experience in mainframe programs that include inventory control – such as JD Edwards (E1)
Experience in Salesforce
Familiarity Microsoft Outlook programs (Excel, Word, PowerPoint, and Outlook)
Experience with phone-based customer service support systems
Technical/Mechanical background
Benefits
Medical, dental, and vision insurance
401k plan with 5% Company match
Employee Stock Purchase Plan (ESPP)
Short-term and long-term disability benefits
Vacation
100% paid parental leave
Tuition reimbursement program
Student debt retirement matching
Well-being program
Employee Assistance Program (EAP)
Company-provided life insurance
Supplemental insurance at group rates
Company
Mueller Water Products
Mueller Water Products is a leading manufacturer and marketer of products and services.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-05-26IPO
Leadership Team
Marietta Zakas
Chief Executive Officer
P
Paul McAndrew
President and Chief Operating Officer
Recent News
GlobeNewswire
2025-12-20
2025-11-11
Mueller Water Products Inc
2025-11-08
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