State of Nebraska · 2 days ago
IT Help Desk Coordinator
Lincoln, NE
Full-time
Onsite
Entry Level
$20.80/hr - $20.80/hr
1+ years expState of Nebraska is seeking an IT Help Desk Coordinator to provide efficient and effective technical support to clients. The role involves being the first point of contact for IT issues, troubleshooting hardware and software problems, and ensuring timely resolutions or escalations as necessary.
Government Administration
No H1B
Responsibilities
Provide first-level technical support to end-users, assisting with hardware, software, and network-related issues
Answer incoming phone calls, emails, and support tickets, and assist users in a timely and professional manner
Create and maintain user accounts, reset passwords, and assist with account management tasks
Troubleshoot and resolve common hardware and software problems, such as printer issues, login errors, and application errors
Document and track all support requests in a ticketing system, ensuring accurate and up-to-date records of user issues
Identify, classify, and prioritize support requests based on urgency and impact on users' productivity
Provide step-by-step instructions and guidance to users for resolving minor technical problems independently
Escalate complex issues to Level 2 or Level 3 support teams while providing detailed information to facilitate efficient problem resolution
Maintain knowledge base articles and frequently asked questions (FAQs) to assist users in finding solutions to common problems
Assist with software installations, updates, and patches on users' workstations
Coordinate and schedule equipment repairs, replacements, or maintenance with appropriate vendors or internal teams
Provide basic training to end-users on common software applications and IT best practices
Monitor system alerts and perform routine system checks to identify and address potential issues proactively
Collaborate with other IT staff to ensure smooth operations and timely incident resolution
Stay updated on emerging technologies and trends in IT support to enhance skills and knowledge
Participate in on-call rotations and after-hours support as required to maintain 24/7 support coverage
Contribute to the improvement of help desk processes and procedures by providing feedback and suggestions
Maintain a high level of professionalism, patience, and customer service skills when interacting with end-users
Other duties as assigned and within the scope of the classification
Qualification
Required
One year of post high school coursework or vocational/technical training in computer science, data processing operations, information technology, management information systems, network/ telecommunications systems
One year of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems
Equivalent combination of education and experience in the areas described above may substitute for these requirements
Regular and reliable attendance required
Preferred
Candidates with a combination of technical skills and excellent customer service abilities are typically well-suited for Level 1 Help Desk Coordinator positions
Understanding of basic command-line operations (PowerShell, CMD, Bash)
Knowledge of simple scripts for automating common tasks
Benefits
13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156% (that's not a typo!) state-matched retirement
Tuition reimbursement
Employee assistance program
79% employer paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and Development based on your career aspirations
Fun, inviting teammates
A safe and secure environment
Company
State of Nebraska
State of Nebraska is a state in the Midwestern region of the United States. It is bordered by South Dakota to the north.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jena B.
Executive Administrator to the CEO at DHHS
Philip Olsen
Chief Financial Officer
Recent News
Nebraska Governor
2025-06-22
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