Stryker · 20 hours ago
Senior Specialist, Customer Experience- Bioskills Lab
Portage, Michigan
Full-time
Onsite
Mid, Senior Level
2+ years expStryker is a leading medical technology company, and they are seeking a Senior Specialist for their Customer Experience team. This role coordinates logistics for customer experiences, manages internal communication, and provides onsite support in the Bioskills Lab.
BiotechnologyHealth CareLife ScienceMedicalMedical Device
Responsibilities
Oversee the event planning process for customer experience visits at Instruments sites by partnering with internal teams to meet or exceed established event goals. Sites are located in Michigan, Colorado and California
Facilitate the sharing of information between onsite event leads and internal Styker teams such as Facilities, Catering, Front Desk, 1941 Express Car Service, and Information Services and Security
Provide high quality onsite support for customer visits and labs within the Customer Experience Center and other meeting locations within the Instruments building. Some programs may require, early starts and evening work
Collaborate and maintain relationships with cross-functional Stryker teams, including Marketing, Sales, R&D and Medical Education
Maintain program and facility data to report out on utilization, highlights, and business impact
Perform administrative tasks, including catering requests, car service scheduling, and expense reconciliation
Maintain appropriate Customer Experience collateral materials, such as building signage, connect page, agendas, and event request documents in accordance with Stryker branding guidelines
Provide onsite support as needed for events within the Customer Experience Center outside of traditional customer visits, including R&D, Business Development, and Medical Education programs
Remains up to date on necessary employee compliance and safety trainings, and facilitates the sharing of information to onsite participants
Understand our budgeting process and work within budgets set by event leads
Assists with lab inventory management
Act in the best interest of Stryker, reflecting the values of teamwork, collaboration, and mutual respect
Qualification
Required
Bachelor's degree
2+ year of work experience
Comfort working in a cadaveric lab environment
Experience supporting Medical Education programs and/or working in a clinical or hospital environment
Experience in event planning, hospitality, or customer experience
Strong organizational and multitasking skills with the ability to manage simultaneous events and lab programs
Excellent verbal and written communication skills, with the ability to adapt to diverse audiences
Proven ability to work effectively within cross-functional, regulated environments
Flexibility to support variable schedules tied to customer programs (early mornings / occasional evenings)
Proficiency in Microsoft Office 365, Teams, and SharePoint
Preferred
Experience working in a cadaveric lab environment
Hands-on lab setup and teardown, including working directly with medical products
Prior experience in a clinical, hospital, cadaveric lab, or medical device setting
Familiarity with medical devices, surgical instruments, or procedural environments
Experience supporting live educational events or customer training programs
Exposure to budgeting, logistics coordination, or operational reporting
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase