Rockland Federal Credit Union · 4 days ago
Director of Card Operations
Canton, MA
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expRockland Federal Credit Union is seeking a strategic minded Director of Card Operations to transform their card services program. The role involves creating a roadmap for card services, overseeing digital transformation in payments, and collaborating with a leadership team focused on innovation and growth.
FinanceFinancial ServicesNon Profit
Hiring Manager
BJ Berrettini
Responsibilities
Serves as a key leader across the organization, shaping the member experience, optimizing operational performance, and ensuring alignment with the Credit Union’s long-term goals and vision
Leads the execution of the Credit Union’s card services roadmap, ensuring alignment with enterprise objectives and member needs
Provides executive oversight of card operations, including daily processes, risk mitigation, and regulatory compliance across all card-related functions
Monitors industry trends, payment innovations, member behavior, and competitive intelligence to drive product development, service enhancements, and digital transformation
Establishes and monitors KPIs and performance benchmarks to track portfolio health, optimize profitability, and inform strategic decisions; provides executive reporting to senior leadership
Manages vendor relationships, including performance reviews, and service level agreements with processors, networks, and technology providers
Oversees the integration of card systems with the core platform and digital banking, ensuring optimal user experience and operational efficiency
Provides executive direction for policy, procedure, and control development to ensure security, scalability, and compliance
Champions continuous improvement through the implementation of operational enhancements, workflow automation, and cost-saving initiatives
Leads, mentors, and develops department leaders and staff, creating a high-performance culture focused on accountability, innovation, and service excellence
Partners across the organization (IT, Fraud, Operations, Compliance, Marketing) to ensure cohesive execution of strategic initiatives and fraud mitigation efforts
Oversees member and employee education strategies around card usage, fraud prevention, and digital engagement
Serves as a strategic partner in the evaluation and deployment of new technologies and card platforms to advance the Credit Union’s competitive position
Qualification
Required
Bachelor's degree in Business, Finance, Information Systems, or related field
Minimum of 10 years of progressive experience in card services, payments, or digital banking, including several years in a senior leadership role, preferably within a credit union or financial services environment
Demonstrated success in strategic planning, product innovation, and cross-functional leadership
Deep understanding of card processing platforms, payment networks (Visa/Mastercard), and the regulatory environment governing card programs
Proven track record of managing large-scale vendor relationships and contract negotiations
Excellent analytical and critical-thinking skills with the ability to develop data-informed strategies
Strong leadership and communication skills, with a demonstrated ability to influence and collaborate across all levels of the organization
Proficiency in card management systems, core banking systems, fraud mitigation tools, and digital banking platforms
Ability to thrive in a fast-paced, evolving environment while balancing strategic and operational responsibilities
Preferred
Proven experience leading card operations and payment innovation in a credit union, bank or fintech
Track record of building and executing comprehensive strategies for credit cards, debit cards and/or digital payments
Strategic thinker with a passion for process improvement and digital transformation
Confident, opinionated leader who thrives in collaborative, fast-paced environments
Ability to manage vendor relationships, drive operational efficiency and mentor high-performing teams
Desire to join a leadership team that values authenticity, accountability and innovation
Company
Rockland Federal Credit Union
Rockland Federal Credit Union is a non profit federally chartered credit union.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Joanne Lowe
Chief Operating Officer
Heidi Chandler
Executive Assistant To Chief Executive Officer
Company data provided by crunchbase