American Airlines · 18 hours ago
Sr Manager, International Operations
Charlotte, NC
Full-time
Onsite
Senior Level
7+ years expAmerican Airlines is a leading airline company that offers a world of possibilities for its employees. The Sr Manager, International Operations will lead the activities of the international hub operation, ensuring seamless operations and collaboration with various stakeholders to enhance customer experience and operational excellence.
AerospaceAutomotiveTransportationTravel
Responsibilities
Responsible for leading the activities of the international hub operation
Responsible for real-time operational planning and communicating operational direction to all functional groups and vendors within the hub
Will interface daily with all hub departments, IOC and airport authorities to optimize station performance
Be responsible for leading the end-to-end activities of the assigned International Hub operation
Serve as a liaison between American and the TSA, CBP, Airport and vendors to optimize International Hub operations and service delivery performance
Create and maintain good rapport with Airport, TSA, CBP and vendors to ensure the efficient facilitation of operational processes, procedures, and service delivery
Represent American by participating in airport-related committees and activities
Lead efforts across departmental and functional lines to seamlessly deliver on the One Team principles
Work closely and collaboratively with leadership of international stations and regions connected to assigned Hub to ensure a seamless customer experience and operational excellence
Develop and implement strategies to optimize the customer experience and flow within FIS
Continuously review and collaboratively enhance/improve processes to optimize international customer and baggage connectivity
Ensure that overall international operations at assigned location meet American’s standards, policies and procedures, satisfy safety and security standards and conform with regulatory requirements
Be visible to ensure that team members and vendors consistently provide the highest level of service to both internal and external customers
Ensure team members assigned to handle international operations are fully equipped with appropriate skills, knowledge and attributes to deliver service and operational excellence in a professional manner
Lead and cultivate a work environment that promotes and celebrates diversity
Foster excellent teamwork across department and sense of commitment to deliver on the highest standards of service and operational excellence
Effectively manage vendors to ensure that they deliver services as stipulated in their contract and supporting service level agreement
Seek opportunities to improve operations, business processes, information technology, resource management and administration
Prepare reports on international operations performance, improvement initiatives and opportunities to key stakeholders
Initiate or authorize employee hire, promotion, discharge, or transfer
When applicable, may be required to work rotating shifts, nights and weekends
Fulfill FAA criminal background checks to qualify for unescorted access privileges to airport
Must pass a background reference check and criminal fingerprint check
Oversee landside operations—including the baggage service office, curbside, and lobby areas—managing both daily operations and project‑based initiatives to ensure a seamless, premium customer experience
Qualification
Required
Bachelor's or Master's degree or equivalent experience/training
7+ years of relevant experience
Ability to inspire real team spirit and shared vision
Ability to develop the skills and competencies of the team through coaching, training, and development activities; create a culture that encourages self-development, growth, and performance excellence
Willingness and ability to be positive to bring in, accept, adapt and effectively lead the team to cope with changes
Ability to effectively listen to understand customers and team members, articulate and express ideas both orally and in writing in such a way as to be clearly understood
Ability to understand, role model and transpire the American Airlines Leadership Attributes and values. Demonstrate care, sensitivity and interest for others; provide a reliable and consistent service; understand and meet unstated needs
Ability to establish appropriate action plans for self and others to accomplish goals; manage and use time effectively; set and meet deadlines and establish desired outcomes within the given time
Readiness to make decisions, take action and commit oneself; is effective in seeking and evaluating pertinent information; recognize important information and identify a course of action; use an unbiased, rational approach to find root causes and generate solutions
Ability to be creative to seek opportunities to improve the way that things are done, embrace and initiative change and positively challenge established work practices for the benefit of the organization and customers
Ability to manage management, non-management, and contract labor work groups
Ability to concurrently handle multiple responsibilities
Knowledge of Microsoft Office to include Word, Excel, Outlook, etc
Preferred
Previous management experience and knowledge of AA policies and procedure desired
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
legacy.thefly.com
2026-01-22
2026-01-16
Company data provided by crunchbase