Solugenix · 1 day ago
Escrow Support Manager
Phoenix, AZ
Contract
Onsite
Mid, Senior Level
$28.84/hr - $28.84/hr
3+ years expSolugenix is assisting a client, a leading financial services company, in their search for an Escrow Support Manager. This role is responsible for managing a centralized, high-volume production team that supports the initiation and closing of residential escrow transactions, ensuring compliance and quality while driving performance in a deadline-driven environment.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Mani kumar Surarapu
Responsibilities
Lead and supervise a centralized escrow processing team, managing daily production workflow in a high-volume environment
Maintain accountability for productivity, quality, turnaround times, and service level agreements (SLAs)
Monitor workloads, adjust staffing priorities, and authorize overtime as needed to meet business deadlines
Review escrow documentation for accuracy, completeness, and compliance; resolve escalated or complex issues
Ensure adherence to company policies, escrow procedures, and all applicable regulatory requirements
Partner with branch teams to communicate expectations, process updates, and quality standards
Prepare and present production, quality, and performance reports to leadership
Interview, hire, onboard, train, and develop team members
Conduct performance reviews, provide coaching, address performance issues, and support corrective action when needed
Lead change initiatives related to process improvements, system updates, or workflow adjustments
Foster a culture of accountability, collaboration, and continuous improvement
Serve as the primary point of accountability for team performance during peak volume and deadline-sensitive periods
Make real-time decisions to mitigate risk, manage bottlenecks, and maintain service commitments
Proactively identify trends impacting productivity, quality, or morale and implement corrective actions
Maintain team engagement and professionalism during high-stress production cycles
Qualification
Required
High School Diploma or equivalent required
3–5 years of directly related experience in escrow processing or loan closings
Minimum of 2 years of experience in a lead or supervisory role within a production environment
Experience managing high-volume workflows with strict deadlines
Strong leadership skills with the ability to motivate and manage teams under pressure
Demonstrated ability to remain calm, decisive, and solutions-focused in high-stress situations
Excellent organizational skills and attention to detail
Strong working knowledge of escrow procedures, documentation, and regulatory compliance
Proficiency in Microsoft Office and escrow-related systems
Effective communication skills, including the ability to deliver clear direction and constructive feedback
Strong problem-solving, conflict resolution, and decision-making abilities
Ability to manage competing priorities while meeting aggressive deadlines
Preferred
Familiarity with P&L statements and operational cost awareness preferred
Company
Solugenix
Solugenix is a leading IT services and staffing firm providing IT service management, support center services and more.
1001-5000 employees
H1B Sponsorship
Solugenix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (41)
2024 (22)
2023 (23)
2022 (10)
2021 (20)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Shashi Jasthi
President and CEO
Steve Booze
VP of Global Capability & Brand
Recent News
2025-08-04
2025-07-31
2025-07-09
Company data provided by crunchbase