First American · 21 hours ago
Verint Speech Analytics & AQ Program Manager
Santa Rosa, CA
Full-time
Onsite
Mid, Senior Level
$85K/yr - $113K/yr
3+ years expFirst American is a company that values its people and offers a range of home warranty products and services. They are seeking a Verint Speech Analytics & AQ Program Manager to lead the governance and enterprise adoption of Verint Speech Analytics and Automated Quality, transforming customer interaction data into operational excellence and improved customer experience.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Enterprise ownership of Verint Speech Analytics and AQ strategy, roadmap, and governance
Optimization and design of analytic categories, AQ scoring, rules logic, and compliance‑critical requirements
Insight leadership through reporting that identifies root causes and drives improvements across claims, CX, operations, and sales
Cross‑functional influence with Operations, CX, QA, Training, IT, and Contractor Relations
Continuous improvement leadership, scaling automation and advancing predictive and real‑time analytics
Qualification
Required
3–5+ years leading Verint Speech Analytics and/or AQ programs
Understanding of contact center operations, claims workflows, compliance, and CX
Experience designing categories, scoring logic, rules, and automation workflows
Strong communication and executive‑ready presentation skills
Home warranty or insurance experience
BI tools such as Power BI or Tableau
Background in process improvement, QA leadership, or program management
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
H1B Sponsorship
First American has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (2)
2022 (1)
2021 (2)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Kenneth D. DeGiorgio
Chief Executive Officer
Jody Mulkey
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase