Vertex · 16 hours ago
Senior Manager, Patient Support Analytics & Operations
Boston, MA
Full-time
Hybrid
Senior Level
$138K/yr - $206K/yr
6+ years expVertex is a global biotechnology company that invests in scientific innovation, and they are seeking a Senior Manager, Patient Support Analytics & Operations to drive operational analytics and performance measurement across patient support programs. This role will lead the development of KPIs and dashboards, collaborating closely with teams to inform strategic decisions and optimize patient services.
Computer Software
Responsibilities
Design and maintain cross-program KPIs, dashboards, and scorecards to monitor performance across multiple disease areas
Develop models and execute forecasting for programs including prior authorizations, financial assistance (i.e. co-pay, free drug, bridge) and insurance investigation services, to provide accurate, timely inputs for resource planning and capacity management
Partner with teams in the Patient Support CoE (Program Quality, Systems, Vendor Management) to align on operational priorities and integrate analytics into broader program strategies
Present findings to program/brand leadership and influence data-driven decision-making across the organization
Create and implement processes to improve data integrity within CRM systems, ensuring high-quality data for reporting and analytics
Establish governance for analytics processes and systems, including defining standards and access controls to ensure consistent reporting across programs
Identify operational improvements and implement best practices to enhance efficiency and scalability
Utilize advanced statistical techniques, machine learning models, and data visualization tools (Tableau, Power BI) to inform strategic decisions
Ensure compliance with HIPAA, data privacy regulations, and Vertex’s data governance standards
Qualification
Required
Bachelor's degree in a quantitative discipline (e.g. Data Science, Statistics, Economics, Healthcare Analytics, or related field)
Typically requires 6+ years of experience in pharma/biotech analytics, with a focus on patient support, commercial analytics, forecasting, or commercial operations
Experience in cross-functional project leadership and operational performance management
Critical thinker with a demonstrated ability to synthesize complex data, identify key trends, and translate findings into actionable recommendations
Experience with different forecasting methodologies and ability to apply them to patient support operations
Strong data storytelling ability, transforming analytical insights into compelling narratives that enable informed decision-making across cross-functional teams
Advanced analytical expertise with proficiency in Excel, SQL, and Power BI; familiarity with Python and Snowflake is a plus
Strong process design and continuous improvement skills, with experience documenting workflows and developing clear governance standards
Exceptional communication skills, both written and verbal, with the ability to present insights clearly and persuasively to cross-functional teams and mid-level leadership
Highly flexible, comfortable navigating ambiguity and thriving in a fast-paced, dynamic environment
Ensure compliance with HIPAA, data privacy regulations, and Vertex's data governance standards
Preferred
Familiarity with patient support programs and pharmaceutical/biotech operations preferred
Benefits
Medical, dental and vision benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
A generous commuting subsidy
Matching charitable donations
401(k)
Company
Vertex
Vendor intelligence that combs through your supplier, manufacturer, logistics data to detect where you're leaving money on the table.
2-10 employees
H1B Sponsorship
Vertex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (7)
2022 (13)
2021 (5)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase