Prestige Staffing · 23 hours ago
Help Desk Specialist (Urgent Backfill)
Hoffman Estates, IL
Contract
Onsite
New Grad, Entry Level
$22/hr - $37/hrPrestige Staffing is seeking a Service Desk Technician to provide first-level technical assistance and support for end users. The role involves troubleshooting and resolving technical issues, maintaining computer systems, and ensuring optimal uptime while working collaboratively in a fast-paced environment.
Human ResourcesRecruiting
Responsibilities
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to user requests in person, by phone, or via email
Walk users through troubleshooting and problem-resolution steps
Diagnose and resolve technical hardware and software issues
Install, modify, and repair computer equipment and peripherals
Maintain daily performance of computer systems and ensure optimal uptime
Document issues and resolutions accurately in the ticketing system
Write and update user guides or training manuals as needed
Train users on basic system usage and best practices
Run diagnostic programs and reports to identify recurring issues
Support and troubleshoot network connectivity (LAN/WAN, VPN)
Follow up with users to confirm issues are fully resolved and gather feedback
Qualification
Required
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to user requests in person, by phone, or via email
Walk users through troubleshooting and problem-resolution steps
Diagnose and resolve technical hardware and software issues
Install, modify, and repair computer equipment and peripherals
Maintain daily performance of computer systems and ensure optimal uptime
Document issues and resolutions accurately in the ticketing system
Write and update user guides or training manuals as needed
Train users on basic system usage and best practices
Run diagnostic programs and reports to identify recurring issues
Support and troubleshoot network connectivity (LAN/WAN, VPN)
Follow up with users to confirm issues are fully resolved and gather feedback
Preferred
Strong communication and customer service skills
Basic understanding of Microsoft Windows OS, Office 365, and networking concepts
Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.) a plus
Reliable, detail-oriented, and adaptable to changing priorities
Team-oriented with a positive, proactive attitude
Driven, hardworking, and highly coachable
Company
Prestige Staffing
Prestige Staffing, a nationally recognized staff augmentation specialized in providing candidates to accomplish job openings in may fields.
Founded in 1999
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Erich Geise
Regional Director
Kevin Floyd
Partner
Company data provided by crunchbase