Bowman Williams · 1 day ago
System Administrator Team Lead (MSP)
Lisle, IL
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $85K/yrBowman Williams is a growing Managed Service Provider supporting small and mid-sized businesses with IT support, networking, and cybersecurity solutions. They are hiring a System Administrator Team Lead to provide hands-on Level 2 support while guiding daily operations and mentoring Tier 1 technicians. The role involves resolving support issues, administering Microsoft 365 environments, and maintaining clear documentation and client communication.
Office AdministrationRecruitingStaffing Agency
Hiring Manager
Mark Hammond
Responsibilities
Resolve Level 2 support issues across multiple client environments
Provide remote and onsite support for desktops, laptops, and networked devices
Administer Microsoft 365 environments including Exchange Online, Teams, SharePoint, and Entra ID
Perform user onboarding, offboarding, and permissions management
Assist and mentor Tier 1 technicians with troubleshooting and best practices
Collaborate with senior engineers on complex or high-impact issues
Maintain clear documentation and professional client communication
Qualification
Required
MSP experience supporting multiple client environments
Strong Windows and Microsoft 365 troubleshooting skills
Working knowledge of networking fundamentals
Leadership mindset with a team-first approach
Strong communication skills and sense of ownership
Desire to continue growing technically and professionally
Benefits
Hybrid work schedule after onboarding
Profit sharing
Medical, dental, and vision insurance
Retirement plan with company match
3 weeks of paid time off
Certification bonuses and continued learning opportunities
Weekly meal benefit
Company
Bowman Williams
Bowman Williams is a staffing firm for IT managed and cloud service providers.
Founded in 2009
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Davenjay
CEO
Company data provided by crunchbase