OnPoint Community Credit Union · 16 hours ago
TECHNICAL WRITER
Portland, OR
Full-time
Onsite
Senior Level
5+ years expOnPoint Community Credit Union is the largest community owned credit union in Oregon, dedicated to investing in employees and the community. The Technical Writer is responsible for developing and maintaining high-quality documentation to ensure compliance and operational consistency while collaborating with stakeholders across the organization.
BankingConsultingFinancial ServicesInsurance
Responsibilities
Plan, coordinate, and manage the full lifecycle of procedure and policy documentation, including reviews, revisions, approvals, publishing, and archival
Serve as the owner of procedure governance, ensuring consistency in structure, terminology, and risk- and control-related language
Partner with L&D to support the maintenance and optimization of documentation repositories and knowledge management systems, ensuring accuracy, version control, and easy access for all users
Track documentation KPIs, identify gaps in procedural coverage, and refine documentation processes to improve quality, compliance, and user experience
Align documentation with organizational standards, regulatory requirements, and audit expectations, ensuring it identifies control points and clarifies roles, responsibilities, and required steps
Work closely with internal stakeholders from various business lines to understand process requirements, decision points, risks, and controls, and assess procedural clarity, risk alignment, and accuracy
Research, write, edit, and maintain policies and procedures in collaboration various business units that support compliance with applicable laws, regulations, internal controls, and industry standards
Conduct periodic reviews of existing documentation to assess accuracy, compliance, operational soundness, and alignment with risk-management guidelines
Partner with Compliance and Internal Audit to ensure procedural updates address findings from audits, regulatory changes, and emerging risks
Analyze processes to identify gaps, risks, inefficiencies, or unclear steps; collaborate with business-specific SMEs to recommend and document improvements
Translate complex regulatory or technical information into clear, user-friendly procedural content
Partner with L&D to support the creation of training materials that accurately reflect updated risk and procedural standards
Additional projects, responsibilities, or other duties assigned
Qualification
Required
Bachelor's degree in English, Technical Writing, Risk Management, Business, or a related field required, or additional years of experience in lieu of degree
5+ years of experience in technical writing, risk/compliance documentation, process/procedure development, or a similar field
Experience with process improvement, policy governance, or internal audit preparation
Experience collaborating with SMEs and documenting complex, regulated, or risk-sensitive processes
Exceptional technical writing skills and ability to translate regulatory, operational, or highly technical topics into clear procedures
Strong understanding of operational risk, compliance requirements, and internal control frameworks
Strong program and project management skills; able to manage multiple documentation cycles simultaneously
Excellent analytical and problem-solving abilities, with an ability to identify risk gaps and propose solutions
Ability to quickly learn and understand new processes, regulations, technologies, and procedural requirements
Attention to detail and accuracy, especially in risk-sensitive or compliance-driven content
Ability to collaborate effectively across all organizational levels
Ability to influence decision-making without direct authority
Proficiency in process mapping, needs assessment, and documentation strategy
Proficiency in MS Word, PowerPoint, Excel, and documentation management systems
Preferred
Experience in the financial services industry or another regulated industry
Familiarity with banking regulations, risk frameworks, or compliance programs
Benefits
Generous vacation package
Incentives
Competitive hourly pay
100% - paid employee medical, dental and vision premiums
Tri-Met / parking passes
401k matching
Tuition reimbursement
And more
Company
OnPoint Community Credit Union
Onpoint Community Credit Union deals with financial services such as saving accounts, loans, credit, retirement planning and insurance.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Harding
Chief Commercial Officer (CCO)
Damian Laviolette
Chief Information Officer (CIO)
Recent News
2025-08-14
2025-04-15
2025-02-05
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