Ascend Technologies · 7 hours ago
Field Engineer
Little Rock, AR
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $55K/yrAscend Technologies is seeking a disciplined, self-motivated IT generalist who enjoys working with people and technology. The role involves providing onsite technical support, managing multiple issues, and ensuring client satisfaction through effective communication and technical expertise.
ConsultingCyber SecurityInformation TechnologyPenetration Testing
Responsibilities
Responsible for onsite rounding at the client’s location(s) responsible for technical support for desktops using Microsoft Windows or MacOS
Provide first level onsite systems support for various Microsoft products, third-party software, and cloud applications
Provide hands-on system and network support serving as an onsite resource assisting with performance or outages when needed
Onsite tier 1 technical support at the network level: WAN and LAN connectivity, firewalls, and security
Assist client with remote access solution implementation and support including VPNs and Remote Desktop Services
Provide recurring on-site maintenance and end-user support
Manage multiple issues concurrently with successful results
Effectively track status and time in ticketing system
Update technical documentation as needed
Troubleshoot and manage escalations from the help desk, project team, and managed services group
Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages
Taking support calls live for immediate triage
Relay client observations to Client Relationship Managers and Technical Account Managers regarding opportunities to increase efficiencies for the client
Other responsibilities assigned by management
Qualification
Required
Ability to interact with varying levels of associates (CEO down) translating technical jargon to a consumable message where the client understands the business impact
Detailed oriented and must follow through on tasks deliverables
Good communication skills comfortable engaging with various levels of leadership
Good documentation skills
Strong time management skills
Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-11
Knowledge in all supported Microsoft Server Operating Systems 2008-2021
Strong oral and written communication skills
Ability to switch tasks frequently
Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V
Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues
Experience troubleshooting issues related to DHCP & DNS
Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs
Experience with malware remediation
High School diploma or GED equivalent is required
Preferred
Associate degree or higher with a focus in Computer Science-related field is preferred
Experience with ConnectWise and Kaseya is a significant advantage
Mac/iOS Experience is desirable but not required
CompTIA Certifications such as Network+, Server+, or Security+ are helpful
Benefits
Health, dental, and vision insurance
Retirement savings options
Flexible time off (FTO)
Professional development opportunities
Company
Ascend Technologies
Ascend Technologies helps customers to make IT investments, meet the needs of business and optimize productivity
Founded in 2020
201-500 employees
H1B Sponsorship
Ascend Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (12)
2022 (9)
2021 (11)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Wayne Kiphart
Chief Executive Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-06-10
Company data provided by crunchbase