Manager, Customer Care (Hybrid) jobs in United States
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CareSource · 1 day ago

Manager, Customer Care (Hybrid)

positionLas Vegas NV Office
timeFull-time
remoteHybrid
seniorityMid Level
money$83K/yr - $133K/yr
date3+ years exp

CareSource is a healthcare organization that is seeking a Manager, Customer Care to guide Team Leads and staff in daily operational issues. This role involves managing staffing, scheduling, and performance objectives while maintaining positive relationships with customers and leading strategic projects.

Health CareMedicalNon Profit
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Comp. & Benefits

Responsibilities

Ensure quantitative and qualitative objectives are used to meet performance objectives
Manage staffing and scheduling functions
Compile reports and departmental communications
Participate in strategic planning and recommendation of action plans
Interface with team leaders on effective people management strategies such as staffing, coaching and mentoring
Lead/participate in strategic department/company projects
Recommend process improvements
Maintain positive relationship with internal and external customers
Perform any other job duties as requested

Qualification

Management experienceMicrosoft Office proficiencyMedicaidHealthcare familiarityCustomer service orientationCollaboration skillsConflict resolution skillsDecision making skillsProblem solving skillsWritten communication skillsVerbal communication skillsTime managementActive listening skillsCritical thinking skills

Required

Bachelor Degree in business related field or equivalent years of experience required
Minimum of three (3) years of previous management/leadership experience preferred
Proficient in Microsoft Word, Excel, and PowerPoint
Knowledge of Medicaid
Familiarity of healthcare field
Strong management skills
Strong collaboration and conflict resolution skill sets
Proven leadership with the ability to build relationships, collaborate and influence at all levels
Ability to work in a fast-past environment
Attention to detail
Ability to develop, prioritize and accomplish goals/time management
Strong decision making and problem solving skills
Exceptional written and verbal communication skills
Ability to work independently and within a team environment
Effective active listening and critical thinking skills
Display a customer service, member-focused orientation

Preferred

Minimum of three (3) years of previous management/leadership experience preferred
Previous experience in an HMO environment or related industry preferred

Benefits

You may qualify for a bonus tied to company and individual performance
Substantial and comprehensive total rewards package

Company

CareSource

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Glassdoor3.8
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CareSource provides managed care services to Medicaid beneficiaries.
dateFounded in 1989
location
Dayton, Ohio, USA
people-size1001-5000 employees
web-link
https://www.caresource.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
FHLB Cincinnati
2026-01-17Grant

Leadership Team

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Erhardt Preitauer
President & Chief Executive Officer
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Jason Bearden
Market President and CEO, Georgia
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Recent News

Dayton Daily News
CareSource, Huntington Bank awarded $6.9M to go toward affordable housing programs
2026-01-18
PR Newswire
CareSource Promotes Jason Bearden to Regional Market President and Names New Georgia Market President to Support Continued Growth
2026-01-15
Dayton Daily News
Ohio tax break approved for 167 new CareSource jobs in Dayton
2025-12-17
Company data provided by crunchbase