University of Central Florida · 1 day ago
Manager, Enterprise Infrastructure
Greater Orlando
Full-time
Onsite
Mid, Senior Level
$105K/yr - $135K/yr
6+ years expThe University of Central Florida is dedicated to fostering a conducive educational environment, and they are seeking a Manager for Enterprise Infrastructure to lead technical and operational strategies for telephony and Microsoft 365 services. This role involves overseeing design, implementation, and management of collaboration tools while providing strategic guidance and managing team performance.
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Responsibilities
Oversee the enterprise telephony and Microsoft 365 collaborations services team, handling all aspects of staff management, including interviewing, hiring, supervising, and evaluating team performance. Ensure adherence to operational and information security standards, while promoting a culture of cross-training and proper documentation among team members
Prepare comprehensive development plans and budget allocations for team members to ensure their skills remain current with industry standards. Foster a continuous learning environment through structured training programs and professional development opportunities
Spearhead the adoption of new technologies and solutions, meticulously documenting all upgrades and modifications. Collaborate with team members and management to optimize system uptime and performance, conducting regular evaluations of existing services and standards
Collaborate with vendors and service providers to resolve issues, managing infrastructure and software licensing procurement effectively. Oversee quality assurance reviews for all enterprise telephony and collaboration services deployments, ensuring that team procedures are documented and aligned with organizational standards
Monitor the ticketing system to manage new and existing customer tickets, ensuring prompt and effective responses from the team. Provide strategic input on new policies and standards within operational units, along with regular reports to superiors regarding team performance and operational metrics
Provide guidance and assistance to team and act as an escalation point on complex technical issues
Perform other management duties as assigned by the organization to support UCF IT
Qualification
Required
Bachelor's degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6)
Position requires a valid Class E driver's license
Preferred
5+ years of leadership experience in IT infrastructure, enterprise collaboration, or unified communications
Advanced knowledge of Microsoft 365, including Teams, SharePoint Online, and Exchange Online
Experience with enterprise telephony and VoIP solutions, including Teams Phone and SIP-based systems
Demonstrated ability to manage and develop technical teams, including budgeting, training, and performance management
Experience operating within security, compliance, and operational standards in a large enterprise environment
Master's degree in Information Technology, Computer Science, or related field
Microsoft Certified: Enterprise Administrator Expert or similar Microsoft 365 certification preferred
Benefits
Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
Paid time off, including annual and sick time off and paid holidays
Retirement savings options
Employee discounts, including tickets to many Orlando attractions
Education assistance
And more…For more benefits information, view the UCF Employee Benefits Guide.
Company
University of Central Florida
University of Central Florida is an American public research university in Orlando, Forida.
10001+ employees
H1B Sponsorship
University of Central Florida has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (59)
2024 (51)
2023 (34)
2022 (28)
2021 (22)
2020 (42)
Funding
Current Stage
Late StageTotal Funding
$5.08MKey Investors
The Duke Energy FoundationUS Department of EnergyNational Institutes of Health
2024-09-17Grant· $0.07M
2024-09-17Grant· $1.4M
2022-03-14Grant· $3.6M
Leadership Team
John Buckwalter
Provost and Executive Vice President for Academic Affairs
Issa Batarseh
Director, Florida Power Electronics Center
Recent News
2025-12-11
Company data provided by crunchbase