Nordson Industrial Coating Systems · 1 day ago
Customer Service Associate I
USA - Georgia - Duluth
Full-time
Onsite
Entry Level
2+ years expNordson Packaging is a global leader in Packaging, seeking an experienced and highly motivated individual to join their team. The Customer Service Associate position involves processing transactions and handling inquiries from internal and external customers regarding quotes, orders, and other requests.
Machinery
Responsibilities
Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers
Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
Job duties may encompass international transactions and requests
Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry
Provide part quotes to customers and the field sales team
Be a resource and assist the field sales team to follow up on customer requests around an order or product information
Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications
Provides basic technical assistance for core products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is for specialty products
Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
Review case management requests to assign priority status and route to the correct customer service desk
Identify opportunities to enhance and improve their daily tasks
Base performance standards against established metrics to drive performance improvements
Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect
Performs other duties as assigned; assignments and schedule may be changed at any time
Qualification
Required
Create and manage standard quotations, sales orders, and returns in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via phone or electronically from internal and external customers
Handle internal and external customer inquiries regarding order status, inventory availability, delivery status, and pricing
Job duties may encompass international transactions and requests
Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry
Provide part quotes to customers and the field sales team
Be a resource and assist the field sales team to follow up on customer requests around an order or product information
Maintains detailed knowledge of Nordson products, prices, policies, and procedures; knows which Nordson products can be most advantageously used with all applications
Provides basic technical assistance for core products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is for specialty products
Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
Review case management requests to assign priority status and route to the correct customer service desk
Identify opportunities to enhance and improve their daily tasks
Base performance standards against established metrics to drive performance improvements
Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect
Performs other duties as assigned; assignments and schedule may be changed at any time
Associates or bachelor's degree preferred
Two years of CSR experience preferred
Previous SAP experience preferred
Previous case management system experience preferred
Relevant experience in a customer service related environment or a business environment is highly desired
Preferred
Bilingual: Spanish or French preferred
Company
Nordson Industrial Coating Systems
Manufacturers rely on our equipment for the precise application and curing of powder coatings, liquid paint, ambient temperature adhesives and sealants, and food and beverage container production.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase