Hendrick Automotive Group · 15 hours ago
Service Desk Analyst I
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelHendrick Automotive Group is a leading automotive company, and they are seeking a Service Desk Analyst I. This role serves as the primary contact for IT assistance, providing technical support in a call center environment and assisting with software deployments in dealerships.
Automotive
Responsibilities
Answering phone calls placed to the Service Desk, logging calls in the ticketing system and responding to requests for support made via ticketing system
Providing professional and courteous assistance to our Teammates, with a genuine desire to understand and solve problems through to completion
Troubleshooting hardware and software issues on Windows 11 systems. Provide support for applications including Microsoft Office, Reynolds & Reynolds, and manufacturer software
Installing and configuring software on Windows 11 systems
Coordinating replacements in the event of hardware failures
Processing requests for account changes
Producing documentation on systems and troubleshooting practices
Qualification
Required
Bachelor's or Associate's degree from accredited college or university or equivalent IT or customer service experience
Ability to understand technical documentation and communicate with non-technical end-users via phone or email
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to determine the nature and severity of problems quickly and determine an appropriate plan for problem resolution
Valid Driver's License
Microsoft Windows operating systems troubleshooting, Microsoft Office
Duties are performed primarily in an office environment. Some travel may be required. Must be able to lift equipment over 30 lbs
Analytical - Collects and researches data. Designs workflows and procedures
Organization and Project Management – Coordinates activities and tasks associated with complex projects
Data Management – Uses technology tools and services for managing the acquisition, maintenance and dissemination of physical and electronic information
Design - Demonstrates attention to detail
Problem Solving - Identifies and resolves problems in a timely manner
Interpersonal – Positive interaction with co-workers, dealership personnel and vendors; maintains confidentiality
Oral Communication - Listens and asks for clarification; ability to communicate concepts and information to different audiences
Written Communication - Writes clearly and informatively. Edits work for spelling and grammar. Varies writing style to meet needs. Presents numerical data effectively. Able to read and interpret written information
Ethics - Works with integrity and ethically; upholds organizational values
Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time
Quality - Demonstrates accuracy and thoroughness
Dependability - Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan (Shows up, Shows up on time, Shows up with their game face on)
Preferred
CompTIA A+ preferred. Willingness to study and obtain A+ and additional IT certifications
Company
Hendrick Automotive Group
Hendrick Automotive Group, headquartered in Charlotte, N.C., was founded in 1976 by Rick Hendrick.
Founded in 1976
10001+ employees
H1B Sponsorship
Hendrick Automotive Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
Funding
Current Stage
Late StageLeadership Team
G
Gary Davis
EVP/COO
K
Kirk Heppler
Exec Vice President / COO
Recent News
2025-10-09
Company data provided by crunchbase