Little Red Door Cancer Agency · 12 hours ago
Client Service Representative
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelLittle Red Door Cancer Agency is dedicated to supporting medically underserved cancer patients. The Client Service Representative will complete intakes for new clients and address the needs of current clients, while also collaborating with the Program team to enhance client services.
ChildrenHealth CareNon ProfitSocial
Responsibilities
Answer multi-line telephone system to interface with clients of the Agency as a first point of contact, providing excellent customer service
Assess and provide comprehensive services to clients and their families to reduce the physical, emotional, and financial burdens of cancer for medically underserved residents of central Indiana
Help prioritize client needs and assess eligibility for Little Red Door’s in-house services
Collect and enter client information and services in the Salesforce database including contact, demographic, and health information
Provide services and support to clients through face-to-face and phone interactions, and electronic and written correspondence
Serve an active role in all boutique related services, including fitting eligible clients for wigs
Appropriately assign follow-up tasks based on client’s needs
Collaborate with programs team to foster client advocacy and visibility of program services
Work independently and within a team on special and ongoing projects, special assignments, and tasks under the general supervision of the Chief of Client Services and Programs
Other tasks and duties as assigned by the Manager of Client Services
Qualification
Required
Must be team oriented and able to interact and communicate with individuals at all levels of the organization
High level verbal, written and interpersonal communication skills to handle sensitive and confidential situations
Basic knowledge of community resources
High degree of professionalism and positive attitude, demonstrated poise, tact, diplomacy and compassion for clients
Ability to handle and maintain confidential information
Ability to set and maintain appropriate client boundaries and relationships
Neat appearance, exceptional degree of reliability and punctuality
Ability to complete tasks with minimal assistance and supervision; must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
Ability to understand and carry out written and oral instructions effectively
Must have experience of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, PowerPoint, Internet search engines, etc.)
Ability to passionately embrace the mission of The Little Red Door Cancer Agency
Requires the ability to work some evenings and weekends
Requires a valid IN Driver's License and ability to drive
Bachelor's Degree in Social Work or other health-related field
Preferred
Previous call center experience preferred
Knowledge of local community resources preferred
Spanish language skills a plus
Benefits
Health, dental and vision.
Paid company holidays and paid time off.
401(k) retirement plan with employer matching.
Professional development opportunities.
Complimentary parking.
Company
Little Red Door Cancer Agency
Little Red Door Cancer Agency offers services for cancer patients, resources for those in need, and information on cancer prevention.
Founded in 1945
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mandy P.
Director and CEO
Brenda Ewigleben, CFRE
Chief Advancement Officer
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