NEOGOV · 2 hours ago
Dental Clinic Patient Services Representative - Spanish Speaking (Administrative Specialist II)
Bellevue, WA
Full-time
Onsite
New Grad, Entry Level
$29.96/hr - $37.97/hrNEOGOV is seeking a Spanish-speaking Dental Clinic Patient Services Representative to join the Community Health Services Division of Public Health in Seattle & King County. This role involves providing essential administrative support in a fast-paced public health environment, ensuring excellent patient service and efficient operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
This is a patient facing position that takes place at the Front Desk
Using the EPIC Electronic Medical Record, fully register and pre-register patients
Schedule patient visits by determining the appropriate provider and program
Arrive and check-in patients for appointments, check out and cancel patient appointments
Verify insurance coverage and correct patient assignment for those with managed care plans
Explain fee for service and sliding fee schedule to patients
Process cash and credit card payments
Make reminder calls per clinic standard
This position will involve active learning and cross-training and will work to support all PH programs
Provide program-specific information to internal and/or external customers over the phone and in person
Maintain client record security and confidentiality
Maintain cleanliness of workstation, front desk and waiting room
Answer incoming calls; including logging into the response group to back-up call center calls as needed
Other administrative duties as assigned
Qualification
Required
Spanish speaking
Excellent and reliable attendance
Stellar customer service skills in-person and over the telephone (discretion, patience, etiquette professionalism)
Independent self-starter with excellent time management and organizational skills
Ability to work with supervisors and colleagues to develop and promote a team-centered atmosphere
Commitment to providing exceptional customer service with compassion and patience
Effective listening skills
Ability to work with people from a variety of cultures, communities, backgrounds and experiences
Computer-savvy and able to learn to use new computer programs and technical tools quickly
Action-oriented and able to quickly prioritize, use time effectively and efficiently
Skilled at identifying and eliminating barriers
Willing to ask for help to accomplish tasks
Adaptive, analytical thinkers
Enjoy working with a team, cooperative, encourage collaboration
Maintain confidentiality of client information
Know their strengths and weaknesses, seek feedback, admit mistakes, and quickly learn from them
Able to maintain composure under pressure
Able to travel to other public health site sometimes with short notice
Regular and reliable attendance
Effective communication skills
Development of effective working relationships
Proficient and comfortable with computer use to perform functions associated with on-going work
Adhere to OSHA/WISHA guidelines including but not limited to completing their mandatory trainings on time and obtaining required immunizations
Preferred
Health or Dental care customer service experience
Any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work
Ability to travel within the county to fill staffing shortages
Benefits
Excellent medical, dental, and vision coverage options: King County provides eligible employees with options, so they can decide what’s best for themselves and their eligible dependents
Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
Transportation program and ORCA transit pass
12 paid holidays each year plus two personal holidays
Generous vacation and paid sick leave
Paid parental, family and medical, and volunteer leaves
Flexible Spending Account
Wellness programs
Onsite activity centers
Employee Giving Program
Employee assistance programs
Flexible schedules and telecommuting options, depending on position
Training and career development programs
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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