Ripple Fiber · 17 hours ago
Account Director, Community Solutions (Bulk Acquisition)
United States
Full-time
Remote
Lead/Staff, Director/Executive
3+ years expRipple Fiber is America’s most innovative, industry-leading fiber internet company, focused on creating opportunities for communities. The Account Director will drive growth in multi-dwelling unit (MDU) communities by developing and closing bulk agreements with various stakeholders, requiring strong business development skills and contract negotiation expertise.
InternetISPNetwork Hardware
Hiring Manager
Jennifer Ayala
Responsibilities
Develop territory plans to source and progress MDU bulk opportunities (new build and brownfield), owning the funnel from first touch to signed ROE
Build and maintain influential relationships with key decision-makers and consultants across the MDU ecosystem, including property owners, HOA boards, developers, VP of Construction, building operations leaders, asset managers, multifamily brokers, property managers, and specialized consultants (legal, finance, IT managed services). Engage these stakeholders to influence complex, multi-party decisions and drive bulk agreements through long sales cycles
Generate leads through proactive networking, referrals, and on-site engagement, as well as participation in industry trade shows, multifamily conferences, and association events. Build visibility through memberships in key real estate and property management organizations, and leverage relationships with consultants (legal, finance, IT managed services) to uncover opportunities. Utilize CRM systems and market intelligence tools to identify and prioritize high-value accounts, including national and regional builders, developers, and ownership groups. Drive outreach campaigns targeting decision-makers and influencers across the MDU ecosystem to consistently feed the top of the funnel
Create and deliver compelling value presentations that position Ripple Fiber as a trusted advisor to national and regional developer teams. Highlight fiber’s long-term reliability and future-proof performance, its impact on property resale value, and the strategic advantage of locked-in revenue streams through bulk agreements. Connect technical benefits to financial outcomes to influence key stakeholders
Diagnose property needs (construction timelines, riser/fiber paths, Wi-Fi architecture, TV/streaming preferences, billing models) and propose tailored solutions
Partner with Construction, Engineering, and Sales Ops to produce compelling proposals that include detailed scope, pricing, SLAs, launch plans, and network designs optimized for futureproofing and IoT readiness. Ensure proposals clearly communicate technical advantages and long-term scalability to meet evolving smart-building and connected community needs
Lead negotiations for bulk service agreements and ROE; manage the legal redline process with internal counsel and stakeholders
Secure long-term agreements that optimize product penetration (managed Wi-Fi, HSI, video/streaming) and protect exclusivity where appropriate
Orchestrate a frictionless handoff to delivery teams; stay engaged through install/launch to ensure resident activation and property satisfaction
Track results and course-correct to hit unit goals; assist in early lifecycle upsell/cross-sell (premium speed tiers, add-on services)
Maintain accurate pipeline, forecasts, and activity in CRM; prepare weekly territory updates and quarterly account reviews
Monitor competition and market dynamics; feed insights to leadership to refine offers and playbooks
Qualification
Required
3–5+ years of field sales or account acquisition experience with complex, multi-stakeholder deals (telecom, multifamily, community sales, or related)
Documented success exceeding quotas and closing contracts with property owners/PMs; comfort with long sales cycles
Proven negotiation and contract proficiency (proposals, ROE terms, pricing constructs); detail orientation for forecasting
Working knowledge of fiber networks, managed Wi-Fi; able to translate technical concepts into business outcomes for non-technical audiences
Strong communication (in-person presentations, phone/email/Teams) and executive presence with boards and C-suite stakeholders
Proficiency with MS Office (Excel, Word, PowerPoint) and CRM tools
Bachelor's degree or equivalent experience
Preferred
Experience selling bulk MDU agreements; familiarity with HOA governance and legal review cycles (redlines, exhibits, SLAs)
Prior work with new construction timelines and coordination across Engineering/Construction/Sales Ops
Benefits
Comprehensive health benefits
401(k) with company match
Company
Ripple Fiber
Ripple Fiber is an internet service-provider company.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$350M2025-05-28Undisclosed
2025-05-28Debt Financing· $350M
Leadership Team
Greg Wilson
Founder and Chief Executive Officer
Recent News
thefastmode.com
2025-12-19
Business Wire
2025-12-03
Company data provided by crunchbase