WTW · 22 hours ago
Benefit Administration Integration Leader
811 SW 6th Avenue, Portland, OR, 97204, US
Full-time
Onsite
Senior Level
$150K/yr - $155K/yrWTW is a global leader in insurance, risk management, and consulting. The Benefit Administration Integration Leader will oversee client satisfaction and lead integrated meetings while managing client relationships and financials to ensure successful service delivery and operational excellence.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Client satisfaction and referenceability
Advocate for your client and what you need directly with senior HWC leaders and WTW executives
Lead integrated meetings with the client (i.e. quarterly business reviews) and internal, integrated team meetings
Present a single face to client by coordinating various internal stakeholders, including internal education, material preparation and creation, and practice sessions
Establish effective and cohesive team communication protocols and rules of engagement
Mentor the service line leaders assigned to your client, as appropriate
Lead process re-engineering to maximize participant satisfaction while working within system and organizational constraints
Ensure delivery of custom solutions and WTW commitments aligns with client expectations which may include driving innovative thinking and internal collaboration
Contribute thought leadership to the overall development of our Outsourcing business and integration efforts
Ensure that client meetings are effectively prepared for, delivered by the right colleagues and of value to the client
Ensure the team is broadening and deepening relationships with the client as they relate to Outsourcing services
Ensure that significant delivery issues have a service improvement plan, are communicated clearly to both the internal and external team and are successfully enacted by the team
Collaborate with leaders across the service lines to ensure client satisfaction is achieved
Develop relationship with the LRM to ensure a referenceable client relationship across WTW
Ensure team members develop relationships with colleagues in the consulting businesses to deliver informed administration
Serve as an escalation point for clients and internal teams to address issues
Support Service Line Leaders in controlling costs and managing financial measures including utilization, efficiency and profitability. While accountability for financials resides at the business level, Integrated Leads must demonstrate awareness/understanding, support budget attainment/improvement and not be an obstacle to efficiency or billing for work appropriately
Ensure integrated, cohesive financial management including but not limited to out of scope, scope/contract management and invoices resulting in consistent or defendable rational across WTW
Lead complex renewal strategy and negotiations; inspire clients to grow with WTW (i.e. ESS Next, global resourcing)
Collaborate with the sales and marketing team and colleagues in consulting businesses to identify, develop and close integrated opportunities through smart connections
Surface potential new revenue generating ideas
Develop cohesive and effective partnerships with the Health CDD, Pension PD, Individual Marketplace CSM, Benefits Accounts CSM and Embark CSM and applicable consulting team leads and Subject Matter Experts (such as COBRA, Direct Bill, Service Center, QDRO)
Actively integrate and build resources into a high performing team
Develop a culture of managing the full administration relationship and overall service delivery for a quality outcome
Grow leaders and future Integrated Leads; actively mentor and sponsor colleagues
Actively resolve team conflicts
Support colleague engagement and recognition
Continuously look for ways to improve / streamline integration points
Ensure that there is open communication and awareness of major activities across the teams by facilitating a culture that teams are solving client issues in an integrated manner and that cross functional items are not overlooked
Review service level agreements (SLAs) across the service lines. Be aware of SLA trends and issues, push functional teams to develop action plans to improve operational failures and celebrate success
Partner effectively with Outsourcing Governance Leaders
Develop and expand own knowledge and experience of Outsourcing services and operations
Contribute to the development of new tools, approaches and quality standards related to integrated service delivery and integrated client communication
Maintain awareness of the client’s benefits strategy and planned program enhancements that may have administration implications; assure delivery considerations are identified early
Surface potential service gaps to appropriate internal business stakeholders so they may be addressed and/or advanced as appropriate
Qualification
Required
Significant experience and success in leading benefits and/or outsourcing engagements
Track record of success in managing large client relationships and leading cross-functional teams
Proven ability to contribute to revenue generation and retention
Actively assemble and mentor resources into a high performing team
Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
An executive presence with polished and well developed written and oral communication skills
Superior ability to influence and collaborate with senior management and work across all levels of an organization
Interest and aptitude in keeping abreast of latest developments in benefits and outsourcing plan strategy and contributing to the development of new tools and approaches
Ability to travel and work extended hours as needed
An undergraduate degree is required
Preferred
advanced degree preferred
Benefits
Mental health/emotional wellbeing (including Employee Assistance Program)
Medical (including prescription drug coverage and fertility benefits)
Dental
Vision
Health Savings Account
Commuter Accounts
Health Care and Dependent Care Flexible Spending Accounts
Company-paid life insurance
Supplemental life insurance
AD&D
Group accident
Group critical illness
Group legal
Identity theft protection
Wellbeing program
Adoption assistance
Surrogacy assistance
Auto/home insurance
Pet insurance
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Pension Plan
Savings Plan (401k)
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
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