State Bank Financial · 5 days ago
Deposit Operations Supervisor
La Crosse, WI
Full-time
Onsite
Mid Level
3+ years expState Bank Financial is seeking a Deposit Operations Supervisor who will lead the daily activities of the deposit operations team. The role focuses on ensuring operational excellence, regulatory compliance, and exceptional customer service, while providing direction and coaching to team members.
BankingCommunitiesFinancial Services
Responsibilities
Supervise deposit operations staff, assigning tasks and monitoring performance to ensure service standards, compliance, and customer satisfaction are consistently achieved
Champion a culture of exceptional customer service by promptly and professionally addressing inquiries and resolving issues for both internal and external customers
Manage and administer daily operational activities related to deposit products and services, including but not limited to ACH, wires, debit cards, mobile/online banking, bill pay, treasury management, remote deposit account analysis, external transfers, person-to-person transfers, NSF and chargeback processing, handle non-post items, proofreads, stop payments, issue certificate of deposit interest checks, and balance bank and general ledger accounts
Ensure all procedures and policies are current, comprehensive, and aligned with regulatory requirements and bank standards
Serve as a resource for complex problem solving, process improvement initiatives and operational enhancements
Provide training, coaching, and support to deposit operations team members, enabling them to perform their duties effectively and in accordance with laws, regulations, and internal policies
Manage deposit operations workflow and support operational efficiency
IRA Administration: IRA and HSA transactions including resolution of questions and conflicts
Communicate with clients and associates both verbally and in writing regarding account balances, debits, and credits as needed. Initiate changes to customer accounts and bank accounting records for all corrections identified
Assist Accounting with bank balancing and management with reporting needs
Respond to subpoenas and levies as requested
Serve on Bank committees as needed
Participate in professional development opportunities to stay current with industry trends and best practices
Qualification
Required
Three to five years previous banking, accounting, and customer service-related experience and high school diploma or equivalent required
Must have strong computer skills and technical ability to input and retrieve computerized information
Ability to maintain the integrity of highly confidential customer and Bank information
Ability to deal effectively with time pressures and stress that can change hourly depending on level of customer activity
Preferred
Associate or bachelor's degree in accounting or finance and supervisory experience preferred
Company
State Bank Financial
For over 134 years State Bank Financial has been committed to building strong communities.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Timothy Kotnour
President & CEO
Chris Weeks
Senior Vice President & CFO
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