Beacon Hill · 15 hours ago
Claims Training and Development Supervisor
Austin, TX
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $75K/yr
3+ years expBeacon Hill is a rapidly growing automotive service contract administration company, and they are seeking a Claims Training and Development Supervisor. This role is responsible for leading the Claims Training and Quality Assurance functions while ensuring adherence to claims adjudication processes and driving a high-quality customer service experience.
Staffing Agency
Responsibilities
Manage the Claims Training and Quality Assurance (QA) teams to ensure effective onboarding, training delivery, and call auditing
Oversee onboarding and training for new hires across all locations, ensuring consistency in claims procedures and service standards
Monitor the effectiveness of training and QA programs to ensure alignment with organizational goals and operational needs
Conduct call monitoring and claim audit calibration sessions with department leadership to ensure alignment in processes and scoring
Conduct post-training assessments to measure and report on training effectiveness and employee progress
Write and deliver bi-annual performance reviews and provide verbal and written coaching to Training and QA staff
Partner with leadership across sites to align training initiatives, QA programs, and process improvements
Track new hire performance and attendance and provide recommendations to management
Provide ongoing support to the Training team, including refreshers, coaching, audits, and special projects
Serve as a mentor and subject matter resource to the Claims department
Assess more complex claims cases and settle or escalate within approved authority limits
Serve as a consultant to the Claims Director or Manager on procedural and system-related processes
Support ad hoc training and development requests from Claims leadership
Qualification
Required
Minimum 3 years of experience as a Trainer or Supervisor in a call center environment; automotive warranty experience strongly preferred
Extensive knowledge of automotive claims handling procedures, warranty contracts, and applicable regulations
Familiarity with QA tools, CRM systems, and reporting platforms; NICE/inContact experience is a plus
Strong understanding of adult learning theories and instructional methods
Excellent analytical, coaching, and communication skills
High attention to detail with a focus on accuracy and compliance
Proficiency in Microsoft Office Suite, including strong Excel skills
Experience delivering in-person and virtual training using Zoom and/or Microsoft Teams
Strong presentation, planning, and written/oral communication skills across all organizational levels
High degree of flexibility and adaptability in a changing environment
Ability to evaluate employee progress to meet business and operational needs
Creative, innovative, and able to multitask effectively
Benefits
Medical
Dental
Vision
Federal and state leave programs as required by applicable agency regulations
Company
Beacon Hill
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amber Leslie
Executive Assistant to CEO
Amy Van Sicklin
Chief Culture Officer
Recent News
Company data provided by crunchbase