Baxter International Inc. · 19 hours ago
Customer Outreach Specialist
Houston, Texas
Full-time
Onsite
Entry Level
$17.50/hr - $17.50/hr
2+ years expBaxter International Inc. is redefining healthcare delivery and is seeking a Customer Outreach Specialist to manage communication between the organization and its customers and patients. The role involves providing exceptional customer service through managing inbound and outbound communications, ensuring compliance with regulations, and assisting customers with medical device usage and logistics.
BiotechnologyClinical TrialsHealth CareMedical
No H1B
Responsibilities
Managing inbound and outbound phone calls, e-mails, and text-messages with customer accounts, patients, and other stakeholders
Perform investigation into patient and customer contacts to successfully perform outbound calling operations
Verify and document all patient and customer identities per HIPAA and other Federal regulations
Demonstrate a high level of empathy and skill in all interactions with patients, customers, and internal partners
Perform tasks to support the completion, return, and upload of CAM studies. Including, but not limited to, managing outbound call queues, managing Customer Outreach email communication, and the upload or resolution for different CAM studies
Assist patients and customers with shipping and product logistics
Assist patients with the setup and application of their CAM device
Provide patient instruction and guidance regarding medical device usage and interaction with Emergency services (i.e. notifying patients with proper Emergency Service contact protocol)
Assist customers with CAM issue investigation and resolution
Assist in operations under all branches of Customer Outreach, as required. Including Unregistered Outreach, CAM Recovery, and Concierge patient calls
Identify, document, and notify superiors of potential patient or customer complaints
Works to achieve the daily Customer Experience Team’s quality and efficiency goals
Consistently follow-up on call queue tasks until completed/resolved
Upload patient data, including the handling of heart monitors, as required
Assist in the CAM destruction and refurbishment process, as required
Log all customer contact in company systems
Follow documented procedures for all activities related to the ACM Quality System and conduct Quality investigations (e.g. Client discussions, Contact Reports, etc.) as requested by RAQA and management
Work cross-functionally and cross-departmentally as required to achieve customer success
Current expectations are that this role would provide on-site coverage for our first shift (7am-3:30pm); however, this responsibility and these hours are subject to change as the organization continues to grow
Qualification
Required
High School diploma or equivalent
2+ years experience in Customer Service, Call Center, or related function
Excellent multitasking and organization skills
Excellent verbal and written communication skills
Excellent customer service skills
Excellent computer skills including proficiency in MS Office suite, including MS Excel and MS Outlook
Patience, professionalism, and excellent phone etiquette
Expected to be available on-site during scheduled work hours
Ability to list 30-40 lbs
Ability to sit for extended periods of time
Ability to view computer screens for extended periods of time
Preferred
Medical industry experience highly preferred
Knowledge of medical terminology preferred
Knowledge/Training in HIPAA preferred
Bilingual is a plus
Benefits
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Company
Baxter International Inc.
For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.28BKey Investors
German Federal Ministry of Education and Research
2025-12-08Post Ipo Debt· $600M
2021-04-21Grant· $1.81M
2019-05-15Post Ipo Debt· $1.68B
Leadership Team
Andrew Hider
President and Chief Executive Officer
Giuseppe Accogli
EVP & Chief Operating Officer
Recent News
HospitalManagement.net
2026-01-16
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