Crossover · 11 hours ago
Director of Family Advocacy, Alpha - $200,000/year USD
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$200K/yr - $200K/yr
5+ years expCrossover is a company operating a private K–12 school in Lower Manhattan, and they are seeking a Director of Family Advocacy. This role involves managing relationships with families throughout the enrollment process and beyond, ensuring trust and satisfaction in a high-stakes environment.
Information Technology & Services
No H1B
Responsibilities
Taking complete ownership of the relationship with NYC families from initial inquiry through enrollment, retention, and sustained advocacy
Conducting high-impact information sessions and one-on-one conversations that shepherd families through intricate, multi-stage decision processes
Functioning as the central point of contact for parent feedback, concerns, and sensitive matters—addressing them with professionalism and decisiveness
Generating enrollment growth through consistent on-site engagement, strategic outreach, and deep participation in the local parent ecosystem
Mobilizing satisfied families to serve as advocates and referral channels within NYC's closely interconnected communities
Qualification
Required
At least 5 years in client-facing positions serving high-net-worth families (household income exceeding $1M), with responsibility for securing commitments valued at $5K+ or spanning multiple years
Proven track record guiding families through multi-stage decision journeys that culminated in signed agreements or verifiable commitments
Quantifiable results from previous roles, including conversion performance and retention, satisfaction, or referral data
Experience autonomously managing a personal lead pipeline or community network from first inquiry to final decision
Confirmed ability to orchestrate events or services for 25+ high-profile clients concurrently
Verifiable experience resolving sensitive concerns, complaints, or confidential matters with successful outcomes
Currently based in NYC or within 1.5 hours' commute; prepared to work on-site full-time and participate in local events
Authorized to work in the United States without requiring sponsorship
Preferred
Professional experience in private education, philanthropic organizations, luxury service sectors, hospitality, wealth advisory, or concierge-level client management
Pre-existing knowledge of NYC private school landscapes and parent social circles
Track record representing mission-oriented organizations to sophisticated, high-visibility audiences
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
Company data provided by crunchbase