UPS · 5 hours ago
Healthcare QA Associate Manager
CA - SCS-BURLINGTON DISTRICT OFF-3873 (ONBRL)
Full-time
Onsite
Senior LevelUPS is a Fortune Global 500 organization seeking a Healthcare Quality Assurance (QA) Manager. This role is responsible for ensuring compliance with regulatory requirements and managing communications across various internal and external groups while overseeing the Healthcare Quality System.
LogisticsMessagingTransportation
Responsibilities
Manage and conduct internal group (e.g., Operations, PE, IE, HR, BD, IT, etc.) consultations and manage investigations and problem-solving regarding healthcare issues to ensure healthcare compliance with rules and regulations
Manage and conduct reviews of policies, procedures, regulations, and specific work instructions with clients to determine specialized requirements and to ensure compliance
Interact with regulatory agencies to interpret rules and regulations, determine licensure requirements, and submit required reports and correspondence
Conduct follow-ups with agencies after inspections and discovery of internal issues to meet respective agency requirements
Oversee the writing and revision of standard operating procedures (SOPs) and/or work instructions (WIs) to incorporate agency regulations and ensure proper procedures are followed by Operations personnel
Manage and implement training programs and materials to train QA and internal clients on SOPs, work instructions, and regulatory topics
Manage resources and people processes (e.g. Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures
Hold others accountable to established performance levels to achieve individual and group goals
Resolve individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork
Coach others and provide on-going feedback and support to improve performance
Manage and perform the gathering of information, scheduling, and preparation and distribution of reports to prepare for internal and client audits
Manage and perform internal audits and recording of information and observations to track and trend audit findings, take corrective and preventative action, and maintain proof of audits and documentation
Manage and perform gap analyses and documents results to determine and implement corrective actions for deviations
Implement and manage change control procedures, training, and audits and participates in writing and revising procedures identified through the validation process to ensure validation is maintained
Oversee compliance to facility programs (Ex. Pest control, sanitation, calibration, environmental monitoring, etc.)
Conduct quality system management reviews at defined intervals
Interface with client QA department and attend business reviews to coordinate client activities
Prioritize complex, material, and/or multi-functional risks to the enterprise; coordinates and provides governance over risk treatments; develops business continuity plans to improve preparedness and response capabilities
Receive environmental control alarms during set after hours coverage periods and guides the actions of partner departments for product protection
Other duties as assigned
Qualification
Required
Supervisory or management experience in healthcare distribution
Quality Assurance experience
B.Sc. Degree in Healthcare related field, or similar relevant education, from a recognized Canadian University (Canadian University recognized equivalency assessment may be accepted)
Excellent organizational and time management skills
Excellent written and verbal communication skills
High work standards
Aptitude with computer applications
Superior attention to detail
Superior problem solving abilities including incident investigation and root cause analysis
Ability to make timely and factual decisions and recommendations
Ability to provide work direction and instructions to assisting staff
Good Leadership qualities/good interpersonal skills
Detailed understanding of supply chain concepts
Strong knowledge of current GMP and Quality System concepts
Excellent research, data gathering and benchmarking skills
Preferred
Able to successfully obtain clear 10-year history police check
Pharmaceutical, healthcare or food industry experience
Logistics or distribution environment experience
Quality Control experience
Regulatory Affairs experience
Chemistry lab experience
QPIC and RPIC designation experience
Benefits
Health and dental coverage
Group insurance plan
Paid vacation
Employee stock purchase plan
Training and Development: UPS provides full training for all positions to ensure safety and compliance to policies and regulations;
Promotion From Within: UPS is a globally known brand and has expanded in many countries and so UPS offers lots of room for advancement in many areas of the business;
Employee Discounts: All UPS employees have the chance to take advantage in employee discounts when purchasing UPS merchandise and other brands;
Company
UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.
Founded in 1907
10001+ employees
H1B Sponsorship
UPS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2021 (5)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Innovate UK
2025-07-28Grant
1999-11-10IPO
Leadership Team
Brian Dykes
EVP & Chief Financial Officer at UPS
Joel Stenson
Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI
Recent News
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