Zendesk Administrator jobs in United States
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DSI · 21 hours ago

Zendesk Administrator

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$60K/yr - $60K/yr

DSI Systems Inc. is the nation's largest home services distributor and an authorized AT&T partner. They are seeking a detail-driven Zendesk Administrator to support the Field Operations team by managing the Zendesk platform, optimizing workflows, and enhancing communication and efficiency across teams.

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H1B Sponsor Likelynote

Responsibilities

Serve as the primary administrator and owner of Zendesk for Field Operations
Configure and maintain ticket routing, groups, forms, fields, views, and macros
Monitor daily ticket flow to ensure requests are routed to the correct teams
Manage ticket movement between departments to prevent delays and bottlenecks
Build and maintain automated workflows using triggers and automations
Monitor SLAs and aging tickets to ensure visibility into service risks
Set up alerts and notifications for SLA breaches and overdue tickets
Partner with Analytics to support reporting and dashboard development
Collaborate with Field Operations teams to improve workflows and ticket handling processes
Partner with the Knowledge team to align documentation and processes with Zendesk workflows

Qualification

Zendesk administrationWorkflow automationTicket routing managementSLA trackingOperational reportingProcess improvementOrganizational skillsCommunication skills

Required

Experience as a Zendesk power user or administrator
Strong working knowledge of Zendesk configuration, including forms, fields, views, groups, macros, triggers, and automations
Experience managing ticket routing and multi-department support workflows
Ability to manage high-volume ticket flow in a fast-paced operational environment
Strong organizational skills with high attention to detail
Comfortable communicating with leadership and cross-functional teams
Ability to identify process gaps and recommend system-based improvements
Experience supporting SLA tracking, operational reporting, or performance visibility
Strong written and verbal communication skills
Ability to work independently and prioritize competing requests

Benefits

Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
401k Plan with employer matching
Paid vacation, personal/sick days, and bereavement time
Employee Profit Sharing Program
50% AT&T wireless discount
Paid training
Advancement opportunities, we prefer to promote from within!

Company

DSI

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DSI, a premier sales enablement partner, offers consumer and commercial selling opportunities in the indirect dealer space.
dateFounded in 1984
location
Dallas, Texas, USA
people-size201-500 employees
web-link
https://www.dsisystemsinc.com/

H1B Sponsorship

DSI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Alex Likens
Sr. Partner Account Manager
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Jacob Piiparinen
Partner Account Manager
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Company data provided by crunchbase