Somatus · 19 hours ago
Application Support Analyst
McLean, VA
Full-time
Onsite
Mid Level
3+ years expSomatus is the largest and leading value-based kidney care company, dedicated to empowering patients with chronic kidney disease. The Application Support Analyst plays a key role in ensuring the stability and performance of software applications, focusing on resolving technical issues and acting as a liaison between users and engineering teams.
Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent CareWellness
Responsibilities
Serve as the primary point of contact for technical support, diagnosing and resolving application-related issues in a timely manner
Escalate complex (Level 3) issues to the engineering team and follow through to resolution
Coordinate with the team for ticket triage and priority, and ensure high-priority incidents are resolved promptly
Weekly reporting on incident status, trends
Assist with systems integrations, data validation, and user acceptance testing
Manage the ticketing system (e.g., Atlassian/JIRA), ensuring accurate tracking and documentation of incidents, resolutions, and process updates
Maintain comprehensive technical documentation, including system configurations, maintenance procedures, and troubleshooting guides
Coordinate with onshore and offshore teams where required
Preparing maintenance plans and upgrading schedules for the Somatus applications
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field
3+ years of experience in software support, troubleshooting, and database management (like SQL)
Troubleshoot and resolve level 2 issues, monitor data feeds, data import, and report status
Strong understanding of system fundamentals, integrations, and standard ticketing tools such as Atlassian or JIRA
Excellent analytical and problem-solving skills, with a proactive and customer-focused approach
Exceptional written and verbal communication skills, with the ability to explain complex technical concepts in simple terms
Ability to learn new systems and become an expert user
Preferred
2+ years of experience in the healthcare industry will be added as a plus
Benefits
Subsidized, personal healthcare coverage (medical, dental vision)
Flexible Paid Time Off (PTO)
401(k) Match
Professional Development, CEU, and Tuition Reimbursement
Curated Wellness Benefits supporting teammates physical and mental well-being
Community engagement opportunities
And more!
Company
Somatus
Somatus is a healthcare company that partners with health plans, health systems, nephrology, and primary care groups.
501-1000 employees
H1B Sponsorship
Somatus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (2)
2023 (1)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$465.12MKey Investors
Wellington ManagementFlare Capital Partners
2022-02-22Series E· $325M
2021-06-16Series D· $60.12M
2020-06-23Series C· $64M
Recent News
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